Appointment Coordinator

About the role

Cove Dental Care is a growing, prevention-focused dental practice built on relationships, clarity, and exceptional patient experience. We're seeking an Appointment Coordinator who excels at handling phone calls and scheduling appointments.

Responsibilities

• Answer inbound calls promptly and warmly, with the goal of scheduling every caller
• Schedule new patients and gather complete intake information on the first call
• Run our appointment confirmation system — automated reminders, confirmation calls, and same-day schedule adjustments
• Fill last-minute openings from our ASAP, recall, and unscheduled treatment lists
• Prepare tomorrow's schedule today: verify insurance, flag balances, confirm records and x-rays are in place
• Manage emergency appointments so patients in pain are seen quickly
• Apply our cancellation and no-show policies with professionalism and consistency
• Greet and check in patients with a calm, hospitality-driven experience
• Keep accurate notes and documentation in the practice management system
• Collaborate closely with doctors, hygienists, and the front office team

Requirements

• Dental front office experience — scheduling, reception, or patient coordination
• Excellent phone presence and verbal communication
• Highly organized with strong attention to detail and follow-through
• Comfortable juggling calls, walk-ins, and schedule changes without losing warmth
• Professional, friendly, and confident demeanor

Preferred (but Not Required)

• Experience with Open Dental or similar practice management software
• Experience with insurance verification and appointment confirmation systems
• Experience running recall, reactivation, or unscheduled treatment lists

Benefits

Relationship-based, patient-first culture
Supportive, team-driven environment (no corporate feel)
Leadership that values clarity, systems, and professional growth
Competitive pay based on experience
Full-time, stable position with long-term opportunity