Appointment Coordinator
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections when posting has real specific content. We have Qualifications content (list of qualifications). We have Responsibilities content (list). We have Work Environment (maybe could be under About the role? Not a required heading). We have Job Description (prose). We have Pay And Benefits (pay range and benefits). We have Workplace Type (hybrid). We have Job Type & Location (Permanent position based out of Naperville, IL). We have Application Deadline (maybe drop as metadata). We have About Aston Carter (boilerplate? It's company description; maybe we can include as About the role? But it's about company, not role. Could be omitted as boilerplate? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. About Aston Carter is not exactly boilerplate but could be considered company overview; maybe we can keep as About the role? But they said use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we could have About the role (maybe using Job Description). We'll include About the role as a with prose from Job Description. Responsibilities as with - . Qualifications as
with - . Pay and Benefits: we have pay range and benefits list. According to rules, we should include Pay and Benefits sections only if posting actually states them. It does state pay range and benefits list. So we can have Pay (
) with pay range prose, and Benefits () with - . Schedule: we have standard hours Monday-Friday 7:00 a.m. to 3:30 p.m., plus overtime info. That's schedule info. So we can have Schedule (
) with prose. Also we have Work Environment (maybe could be part of About the role or separate but not required heading). Could omit. Job Type & Location: we could incorporate location into About the role or maybe as a short
metadata. The instruction: do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short
or drop it. Job Type & Location is minor metadata; we can fold into a short
. Similarly Application Deadline can be dropped. Also we should remove EEO etc. So final HTML: sections: About the role, Responsibilities, Qualifications, Pay, Benefits, Schedule. Possibly also Skills? Not separate; qualifications cover skills. We'll not create Skills if not explicit.
We need to preserve all substantive information. Let's extract.
About the role: from Job Description paragraph: "The Appointment Coordinator plays a key role in improving the customer experience by coordinating seamless handoffs between the contact center and in-home technicians during the appointment scheduling process. In this role, you handle inbound calls, schedule and confirm appointments in Oracle, and ensure technicians have all the information they need to complete jobs successfully and within service level agreements. You work in a fast-paced environment, balancing customer needs, technician availability, and territory requirements to reduce missed appointments and improve overall service quality."
We'll put that as
.
Responsibilities: list items from responsibilities bullet list. Let's extract each line:
- Answer inbound 20-40 calls from customers and technicians regarding questions related to scheduled or pending appointments.
- Call customers to schedule appointments for the in-home technician team based on claims created by the contact center.
- Create and manage appointments in Oracle, ensuring accurate entry of dates, times, and job details.
- Assign appointments to technicians based on territory, skill set, and availability to optimize coverage and meet service level agreements.
- Confirm customer service address, phone number, and other relevant contact information for each appointment.
- Collect and document all details required for technicians to successfully complete appointments, including any special instructions or access requirements.
- Contact customers within one hour of claim creation to schedule or confirm appointments and set clear expectations.
- Coordinate with third-party contractors and assign work to them when the in-house team cannot meet service level agreements or when the appointment falls outside the in-house scope of work.
- Adapt to evolving processes and procedures as this is a newer role, providing feedback and embracing changes that improve efficiency and customer experience.
- Use Microsoft 365 tools, including Microsoft Teams and Microsoft Office, to communicate with the leadership team and colleagues and to stay aligned with company-wide objectives.
- Prioritize tasks effectively in a fast-paced environment, focusing on the most critical appointments and issues to meet deadlines and performance targets.
- Apply strong planning skills to accurately scope the length and complexity of scheduling tasks, anticipate potential issues, and adjust schedules as needed.
- Demonstrate effective problem-solving by using rigorous logic and analysis to resolve scheduling conflicts, customer concerns, and process challenges.
- Navigate organizational processes and channels effectively, understanding how to get things done through both formal and informal networks.
- Continuously learn and adapt to new systems, processes, and challenges, analyzing successes and failures to improve performance.
- Contribute to a positive, energetic team environment by communicating clearly, collaborating with peers, and supporting shared goals.
Qualifications: list items from qualifications paragraph. Let's extract each sentence separated by periods? The qualifications block: "Qualifications 1–3+ years of appointment coordination, scheduling, or dispatcher experience in a fast-paced environment.Proficiency with Microsoft 365, including Microsoft Teams and Microsoft Office.Experience with scheduling, schedule planning, or scheduling coordination.Ability to handle inbound calls and communicate clearly and succinctly both verbally and in writing.Strong planning and organizational skills, including the ability to break work into steps, develop schedules, and assign tasks effectively.Demonstrated ability to set priorities, focus on what is most important, and eliminate roadblocks to achieve goals.Proven problem-solving skills using logical, analytical methods to identify and resolve issues.Ability to learn quickly when facing new problems, remain open to change, and adapt to evolving processes.Comfort working under defined service level agreements and time-sensitive expectations, such as contacting customers within one hour of claim creation."
We need to split into list items. Each sentence seems separated by period but no spaces after period? We'll split manually.
- 1–3+ years of appointment coordination, scheduling, or dispatcher experience in a fast-paced environment.
- Proficiency with Microsoft 365, including Microsoft Teams and Microsoft Office.
- Experience with scheduling, schedule planning, or scheduling coordination.
- Ability to handle inbound calls and communicate clearly and succinctly both verbally and in writing.
- Strong planning and organizational skills, including the ability to break work into steps, develop schedules, and assign tasks effectively.
- Demonstrated ability to set priorities, focus on what is most important, and eliminate roadblocks to achieve goals.
- Proven problem-solving skills using logical, analytical methods to identify and resolve issues.
- Ability to learn quickly when facing new problems, remain open to change, and adapt to evolving processes.
- Comfort working under defined service level agreements and time-sensitive expectations, such as contacting customers within one hour of claim creation.
Pay: The pay range: "$22.00 - $22.00/hr." Actually it's same min and max. We'll output that.
Benefits list: items after "If eligible, the benefits available for this temporary role may include the following:" then list:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
We'll output as
- .
Schedule: Standard hours Monday through Friday from 7:00 a.m. to 3:30 p.m., with additional overtime opportunities during busy periods. Also after training, you may work from home on Fridays, and during peak season, mandatory overtime includes one Saturday and one Sunday on alternating weekends, both worked from home, in rotation every 4–6 weeks with the team.
We'll combine.
We also have Workplace Type: hybrid position in Naperville,IL. Could be folded into a short
maybe under About the role or as a separate short paragraph. But we can include as a short
after About the role maybe. However instruction: do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short
or drop it. Workplace Type is minor metadata; we can include as a short
. Similarly Job Type & Location: Permanent position based out of Naperville, IL. Could also be short
. We'll combine them maybe.
We must not repeat the job title as a heading. The job title is Appointment Coordinator; we already not using as heading.
We must output only HTML fragment, no /, no markdown.
Let's craft:
About the role
The Appointment Coordinator plays a key role in improving the customer experience by coordinating seamless handoffs between the contact center and in-home technicians during the appointment scheduling process. In this role, you handle inbound calls, schedule and confirm appointments in Oracle, and ensure technicians have all the information they need to complete jobs successfully and within service level agreements. You work in a fast-paced environment, balancing customer needs, technician availability, and territory requirements to reduce missed appointments and improve overall service quality.
This is a permanent position based out of Naperville, IL. The role is hybrid, with the option to work from home on Fridays after training.
Responsibilities
- Answer inbound 20-40 calls from customers and technicians regarding questions related to scheduled or pending appointments.
- Call customers to schedule appointments for the in-home technician team based on claims created by the contact center.
- Create and manage appointments in Oracle, ensuring accurate entry of dates, times, and job details.
- Assign appointments to technicians based on territory, skill set, and availability to optimize coverage and meet service level agreements.
- Confirm customer service address, phone number, and other relevant contact information for each appointment.
- Collect and document all details required for technicians to successfully complete appointments, including any special instructions or access requirements.
- Contact customers within one hour of claim creation to schedule or confirm appointments and set clear expectations.
- Coordinate with third-party contractors and assign work to them when the in-house team cannot meet service level agreements or when the appointment falls outside the in-house scope of work.
- Adapt to evolving processes and procedures as this is a newer role, providing feedback and embracing changes that improve efficiency and customer experience.
- Use Microsoft 365 tools, including Microsoft Teams and Microsoft Office, to communicate with the leadership team and colleagues and to stay aligned with company-wide objectives.
- Prioritize tasks effectively in a fast-paced environment, focusing on the most critical appointments and issues to meet deadlines and performance targets.
- Apply strong planning skills to accurately scope the length and complexity of scheduling tasks, anticipate potential issues, and adjust schedules as needed.
- Demonstrate effective problem-solving by using rigorous logic and analysis to resolve scheduling conflicts, customer concerns, and process challenges.
- Navigate organizational processes and channels effectively, understanding how to get things done through both formal and informal networks.
- Continuously learn and adapt to new systems, processes, and challenges, analyzing successes and failures to improve performance.
- Contribute to a positive, energetic team environment by communicating clearly, collaborating with peers, and supporting shared goals.
Qualifications
- 1–3+ years of appointment coordination, scheduling, or dispatcher experience in a fast-paced environment.
- Proficiency
with prose from Job Description. Responsibilities as with - . Qualifications as
with - . Pay and Benefits: we have pay range and benefits list. According to rules, we should include Pay and Benefits sections only if posting actually states them. It does state pay range and benefits list. So we can have Pay (
) with pay range prose, and Benefits () with - . Schedule: we have standard hours Monday-Friday 7:00 a.m. to 3:30 p.m., plus overtime info. That's schedule info. So we can have Schedule (
) with prose. Also we have Work Environment (maybe could be part of About the role or separate but not required heading). Could omit. Job Type & Location: we could incorporate location into About the role or maybe as a short
metadata. The instruction: do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short
or drop it. Job Type & Location is minor metadata; we can fold into a short
. Similarly Application Deadline can be dropped. Also we should remove EEO etc. So final HTML: sections: About the role, Responsibilities, Qualifications, Pay, Benefits, Schedule. Possibly also Skills? Not separate; qualifications cover skills. We'll not create Skills if not explicit.
We need to preserve all substantive information. Let's extract.
About the role: from Job Description paragraph: "The Appointment Coordinator plays a key role in improving the customer experience by coordinating seamless handoffs between the contact center and in-home technicians during the appointment scheduling process. In this role, you handle inbound calls, schedule and confirm appointments in Oracle, and ensure technicians have all the information they need to complete jobs successfully and within service level agreements. You work in a fast-paced environment, balancing customer needs, technician availability, and territory requirements to reduce missed appointments and improve overall service quality."
We'll put that as
.
Responsibilities: list items from responsibilities bullet list. Let's extract each line:
- Answer inbound 20-40 calls from customers and technicians regarding questions related to scheduled or pending appointments.
- Call customers to schedule appointments for the in-home technician team based on claims created by the contact center.
- Create and manage appointments in Oracle, ensuring accurate entry of dates, times, and job details.
- Assign appointments to technicians based on territory, skill set, and availability to optimize coverage and meet service level agreements.
- Confirm customer service address, phone number, and other relevant contact information for each appointment.
- Collect and document all details required for technicians to successfully complete appointments, including any special instructions or access requirements.
- Contact customers within one hour of claim creation to schedule or confirm appointments and set clear expectations.
- Coordinate with third-party contractors and assign work to them when the in-house team cannot meet service level agreements or when the appointment falls outside the in-house scope of work.
- Adapt to evolving processes and procedures as this is a newer role, providing feedback and embracing changes that improve efficiency and customer experience.
- Use Microsoft 365 tools, including Microsoft Teams and Microsoft Office, to communicate with the leadership team and colleagues and to stay aligned with company-wide objectives.
- Prioritize tasks effectively in a fast-paced environment, focusing on the most critical appointments and issues to meet deadlines and performance targets.
- Apply strong planning skills to accurately scope the length and complexity of scheduling tasks, anticipate potential issues, and adjust schedules as needed.
- Demonstrate effective problem-solving by using rigorous logic and analysis to resolve scheduling conflicts, customer concerns, and process challenges.
- Navigate organizational processes and channels effectively, understanding how to get things done through both formal and informal networks.
- Continuously learn and adapt to new systems, processes, and challenges, analyzing successes and failures to improve performance.
- Contribute to a positive, energetic team environment by communicating clearly, collaborating with peers, and supporting shared goals.
Qualifications: list items from qualifications paragraph. Let's extract each sentence separated by periods? The qualifications block: "Qualifications 1–3+ years of appointment coordination, scheduling, or dispatcher experience in a fast-paced environment.Proficiency with Microsoft 365, including Microsoft Teams and Microsoft Office.Experience with scheduling, schedule planning, or scheduling coordination.Ability to handle inbound calls and communicate clearly and succinctly both verbally and in writing.Strong planning and organizational skills, including the ability to break work into steps, develop schedules, and assign tasks effectively.Demonstrated ability to set priorities, focus on what is most important, and eliminate roadblocks to achieve goals.Proven problem-solving skills using logical, analytical methods to identify and resolve issues.Ability to learn quickly when facing new problems, remain open to change, and adapt to evolving processes.Comfort working under defined service level agreements and time-sensitive expectations, such as contacting customers within one hour of claim creation."
We need to split into list items. Each sentence seems separated by period but no spaces after period? We'll split manually.
- 1–3+ years of appointment coordination, scheduling, or dispatcher experience in a fast-paced environment.
- Proficiency with Microsoft 365, including Microsoft Teams and Microsoft Office.
- Experience with scheduling, schedule planning, or scheduling coordination.
- Ability to handle inbound calls and communicate clearly and succinctly both verbally and in writing.
- Strong planning and organizational skills, including the ability to break work into steps, develop schedules, and assign tasks effectively.
- Demonstrated ability to set priorities, focus on what is most important, and eliminate roadblocks to achieve goals.
- Proven problem-solving skills using logical, analytical methods to identify and resolve issues.
- Ability to learn quickly when facing new problems, remain open to change, and adapt to evolving processes.
- Comfort working under defined service level agreements and time-sensitive expectations, such as contacting customers within one hour of claim creation.
Pay: The pay range: "$22.00 - $22.00/hr." Actually it's same min and max. We'll output that.
Benefits list: items after "If eligible, the benefits available for this temporary role may include the following:" then list:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
We'll output as
- .
Schedule: Standard hours Monday through Friday from 7:00 a.m. to 3:30 p.m., with additional overtime opportunities during busy periods. Also after training, you may work from home on Fridays, and during peak season, mandatory overtime includes one Saturday and one Sunday on alternating weekends, both worked from home, in rotation every 4–6 weeks with the team.
We'll combine.
We also have Workplace Type: hybrid position in Naperville,IL. Could be folded into a short
maybe under About the role or as a separate short paragraph. But we can include as a short
after About the role maybe. However instruction: do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short
or drop it. Workplace Type is minor metadata; we can include as a short
. Similarly Job Type & Location: Permanent position based out of Naperville, IL. Could also be short
. We'll combine them maybe.
We must not repeat the job title as a heading. The job title is Appointment Coordinator; we already not using as heading.
We must output only HTML fragment, no /, no markdown.
Let's craft:
About the role
The Appointment Coordinator plays a key role in improving the customer experience by coordinating seamless handoffs between the contact center and in-home technicians during the appointment scheduling process. In this role, you handle inbound calls, schedule and confirm appointments in Oracle, and ensure technicians have all the information they need to complete jobs successfully and within service level agreements. You work in a fast-paced environment, balancing customer needs, technician availability, and territory requirements to reduce missed appointments and improve overall service quality.
This is a permanent position based out of Naperville, IL. The role is hybrid, with the option to work from home on Fridays after training.
Responsibilities
- Answer inbound 20-40 calls from customers and technicians regarding questions related to scheduled or pending appointments.
- Call customers to schedule appointments for the in-home technician team based on claims created by the contact center.
- Create and manage appointments in Oracle, ensuring accurate entry of dates, times, and job details.
- Assign appointments to technicians based on territory, skill set, and availability to optimize coverage and meet service level agreements.
- Confirm customer service address, phone number, and other relevant contact information for each appointment.
- Collect and document all details required for technicians to successfully complete appointments, including any special instructions or access requirements.
- Contact customers within one hour of claim creation to schedule or confirm appointments and set clear expectations.
- Coordinate with third-party contractors and assign work to them when the in-house team cannot meet service level agreements or when the appointment falls outside the in-house scope of work.
- Adapt to evolving processes and procedures as this is a newer role, providing feedback and embracing changes that improve efficiency and customer experience.
- Use Microsoft 365 tools, including Microsoft Teams and Microsoft Office, to communicate with the leadership team and colleagues and to stay aligned with company-wide objectives.
- Prioritize tasks effectively in a fast-paced environment, focusing on the most critical appointments and issues to meet deadlines and performance targets.
- Apply strong planning skills to accurately scope the length and complexity of scheduling tasks, anticipate potential issues, and adjust schedules as needed.
- Demonstrate effective problem-solving by using rigorous logic and analysis to resolve scheduling conflicts, customer concerns, and process challenges.
- Navigate organizational processes and channels effectively, understanding how to get things done through both formal and informal networks.
- Continuously learn and adapt to new systems, processes, and challenges, analyzing successes and failures to improve performance.
- Contribute to a positive, energetic team environment by communicating clearly, collaborating with peers, and supporting shared goals.
Qualifications
- 1–3+ years of appointment coordination, scheduling, or dispatcher experience in a fast-paced environment.
- Proficiency
- . Qualifications as
with
- . Pay and Benefits: we have pay range and benefits list. According to rules, we should include Pay and Benefits sections only if posting actually states them. It does state pay range and benefits list. So we can have Pay (
) with pay range prose, and Benefits (
) with
- . Schedule: we have standard hours Monday-Friday 7:00 a.m. to 3:30 p.m., plus overtime info. That's schedule info. So we can have Schedule (
) with prose. Also we have Work Environment (maybe could be part of About the role or separate but not required heading). Could omit. Job Type & Location: we could incorporate location into About the role or maybe as a short
metadata. The instruction: do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short
or drop it. Job Type & Location is minor metadata; we can fold into a short
. Similarly Application Deadline can be dropped. Also we should remove EEO etc. So final HTML: sections: About the role, Responsibilities, Qualifications, Pay, Benefits, Schedule. Possibly also Skills? Not separate; qualifications cover skills. We'll not create Skills if not explicit. We need to preserve all substantive information. Let's extract. About the role: from Job Description paragraph: "The Appointment Coordinator plays a key role in improving the customer experience by coordinating seamless handoffs between the contact center and in-home technicians during the appointment scheduling process. In this role, you handle inbound calls, schedule and confirm appointments in Oracle, and ensure technicians have all the information they need to complete jobs successfully and within service level agreements. You work in a fast-paced environment, balancing customer needs, technician availability, and territory requirements to reduce missed appointments and improve overall service quality." We'll put that as
. Responsibilities: list items from responsibilities bullet list. Let's extract each line: - Answer inbound 20-40 calls from customers and technicians regarding questions related to scheduled or pending appointments. - Call customers to schedule appointments for the in-home technician team based on claims created by the contact center. - Create and manage appointments in Oracle, ensuring accurate entry of dates, times, and job details. - Assign appointments to technicians based on territory, skill set, and availability to optimize coverage and meet service level agreements. - Confirm customer service address, phone number, and other relevant contact information for each appointment. - Collect and document all details required for technicians to successfully complete appointments, including any special instructions or access requirements. - Contact customers within one hour of claim creation to schedule or confirm appointments and set clear expectations. - Coordinate with third-party contractors and assign work to them when the in-house team cannot meet service level agreements or when the appointment falls outside the in-house scope of work. - Adapt to evolving processes and procedures as this is a newer role, providing feedback and embracing changes that improve efficiency and customer experience. - Use Microsoft 365 tools, including Microsoft Teams and Microsoft Office, to communicate with the leadership team and colleagues and to stay aligned with company-wide objectives. - Prioritize tasks effectively in a fast-paced environment, focusing on the most critical appointments and issues to meet deadlines and performance targets. - Apply strong planning skills to accurately scope the length and complexity of scheduling tasks, anticipate potential issues, and adjust schedules as needed. - Demonstrate effective problem-solving by using rigorous logic and analysis to resolve scheduling conflicts, customer concerns, and process challenges. - Navigate organizational processes and channels effectively, understanding how to get things done through both formal and informal networks. - Continuously learn and adapt to new systems, processes, and challenges, analyzing successes and failures to improve performance. - Contribute to a positive, energetic team environment by communicating clearly, collaborating with peers, and supporting shared goals. Qualifications: list items from qualifications paragraph. Let's extract each sentence separated by periods? The qualifications block: "Qualifications 1–3+ years of appointment coordination, scheduling, or dispatcher experience in a fast-paced environment.Proficiency with Microsoft 365, including Microsoft Teams and Microsoft Office.Experience with scheduling, schedule planning, or scheduling coordination.Ability to handle inbound calls and communicate clearly and succinctly both verbally and in writing.Strong planning and organizational skills, including the ability to break work into steps, develop schedules, and assign tasks effectively.Demonstrated ability to set priorities, focus on what is most important, and eliminate roadblocks to achieve goals.Proven problem-solving skills using logical, analytical methods to identify and resolve issues.Ability to learn quickly when facing new problems, remain open to change, and adapt to evolving processes.Comfort working under defined service level agreements and time-sensitive expectations, such as contacting customers within one hour of claim creation." We need to split into list items. Each sentence seems separated by period but no spaces after period? We'll split manually. - 1–3+ years of appointment coordination, scheduling, or dispatcher experience in a fast-paced environment. - Proficiency with Microsoft 365, including Microsoft Teams and Microsoft Office. - Experience with scheduling, schedule planning, or scheduling coordination. - Ability to handle inbound calls and communicate clearly and succinctly both verbally and in writing. - Strong planning and organizational skills, including the ability to break work into steps, develop schedules, and assign tasks effectively. - Demonstrated ability to set priorities, focus on what is most important, and eliminate roadblocks to achieve goals. - Proven problem-solving skills using logical, analytical methods to identify and resolve issues. - Ability to learn quickly when facing new problems, remain open to change, and adapt to evolving processes. - Comfort working under defined service level agreements and time-sensitive expectations, such as contacting customers within one hour of claim creation. Pay: The pay range: "$22.00 - $22.00/hr." Actually it's same min and max. We'll output that. Benefits list: items after "If eligible, the benefits available for this temporary role may include the following:" then list: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) We'll output as
- .
Schedule: Standard hours Monday through Friday from 7:00 a.m. to 3:30 p.m., with additional overtime opportunities during busy periods. Also after training, you may work from home on Fridays, and during peak season, mandatory overtime includes one Saturday and one Sunday on alternating weekends, both worked from home, in rotation every 4–6 weeks with the team.
We'll combine.
We also have Workplace Type: hybrid position in Naperville,IL. Could be folded into a short
maybe under About the role or as a separate short paragraph. But we can include as a short
after About the role maybe. However instruction: do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short
or drop it. Workplace Type is minor metadata; we can include as a short
. Similarly Job Type & Location: Permanent position based out of Naperville, IL. Could also be short
. We'll combine them maybe. We must not repeat the job title as a heading. The job title is Appointment Coordinator; we already not using as heading. We must output only HTML fragment, no /, no markdown. Let's craft:
About the role
The Appointment Coordinator plays a key role in improving the customer experience by coordinating seamless handoffs between the contact center and in-home technicians during the appointment scheduling process. In this role, you handle inbound calls, schedule and confirm appointments in Oracle, and ensure technicians have all the information they need to complete jobs successfully and within service level agreements. You work in a fast-paced environment, balancing customer needs, technician availability, and territory requirements to reduce missed appointments and improve overall service quality.
This is a permanent position based out of Naperville, IL. The role is hybrid, with the option to work from home on Fridays after training.
Responsibilities
- Answer inbound 20-40 calls from customers and technicians regarding questions related to scheduled or pending appointments.
- Call customers to schedule appointments for the in-home technician team based on claims created by the contact center.
- Create and manage appointments in Oracle, ensuring accurate entry of dates, times, and job details.
- Assign appointments to technicians based on territory, skill set, and availability to optimize coverage and meet service level agreements.
- Confirm customer service address, phone number, and other relevant contact information for each appointment.
- Collect and document all details required for technicians to successfully complete appointments, including any special instructions or access requirements.
- Contact customers within one hour of claim creation to schedule or confirm appointments and set clear expectations.
- Coordinate with third-party contractors and assign work to them when the in-house team cannot meet service level agreements or when the appointment falls outside the in-house scope of work.
- Adapt to evolving processes and procedures as this is a newer role, providing feedback and embracing changes that improve efficiency and customer experience.
- Use Microsoft 365 tools, including Microsoft Teams and Microsoft Office, to communicate with the leadership team and colleagues and to stay aligned with company-wide objectives.
- Prioritize tasks effectively in a fast-paced environment, focusing on the most critical appointments and issues to meet deadlines and performance targets.
- Apply strong planning skills to accurately scope the length and complexity of scheduling tasks, anticipate potential issues, and adjust schedules as needed.
- Demonstrate effective problem-solving by using rigorous logic and analysis to resolve scheduling conflicts, customer concerns, and process challenges.
- Navigate organizational processes and channels effectively, understanding how to get things done through both formal and informal networks.
- Continuously learn and adapt to new systems, processes, and challenges, analyzing successes and failures to improve performance.
- Contribute to a positive, energetic team environment by communicating clearly, collaborating with peers, and supporting shared goals.
Qualifications
- 1–3+ years of appointment coordination, scheduling, or dispatcher experience in a fast-paced environment.
- Proficiency
- .
Schedule: Standard hours Monday through Friday from 7:00 a.m. to 3:30 p.m., with additional overtime opportunities during busy periods. Also after training, you may work from home on Fridays, and during peak season, mandatory overtime includes one Saturday and one Sunday on alternating weekends, both worked from home, in rotation every 4–6 weeks with the team.
We'll combine.
We also have Workplace Type: hybrid position in Naperville,IL. Could be folded into a short
- . Schedule: we have standard hours Monday-Friday 7:00 a.m. to 3:30 p.m., plus overtime info. That's schedule info. So we can have Schedule (
- . Pay and Benefits: we have pay range and benefits list. According to rules, we should include Pay and Benefits sections only if posting actually states them. It does state pay range and benefits list. So we can have Pay (