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Appointment Center Patient Service Specialist

Cleveland Clinic · Beachwood, OH · 4 days ago
On-siteCustomer Service$15.75/hrFull-time

About the role

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Responsibilities

  • Deliver an exceptional experience to patients, families and caregivers, from the moment they call to the final “Goodbye”.
  • Assist them with everything from scheduling to insurance verification.
  • Direct callers to the appropriate scheduling area and provide special instructions.
  • Determine the appointment type and urgency, then schedule the appointment.
  • Communicate scheduling information, instructions and directions.
  • Capture and verify referrals, cancellation reasons, insurance coverage and physician data.
  • Resolve scheduling issues between patients and providers, then review and confirm appointments.
  • Identify patients in need of financial counseling, align correct insurance coverage with type of service provided and process insurance registration.
  • Adhere to strict call center metrics.

Requirements

  • High School Diploma/GED and three years of high touch customer service experience, three years of Cleveland Clinic Epic experience or completion of the Cleveland Clinic Epic scheduling and registration and appointment center training OR Bachelor’s Degree.
  • Ability to type 25 WPM.

Qualifications

  • Typical physical demands include a high degree of dexterity to produce material on a PC; normal or corrected vision and hearing.
  • Requires constant sitting and data entry with a headset.
  • Requires occasional lifting or carrying of up to 25 pounds.
  • Follows Standard Precautions using personal protective equipment as required.

Skills

  • Customer service skills.
  • Strong organizational and communication skills.
  • Ability to work independently and manage multiple tasks simultaneously.

Benefits

  • 403(b) Savings & Investment Plan
  • Investment Pension Plan (IPP)
  • Paid Time Off (PTO)
  • Employee Discounts
  • Dental and Vision Plans
  • Life Insurance and Disability

Pay

  • Minimum hourly: $15.75
  • Maximum hourly: $21.65

Schedule

  • Monday through Friday from 8:30am to 5:00pm
  • No weekend requirements

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