Appointment Business Center Scheduler III

About the role

The Appointment Business Center Scheduler III (Access Coordinator III) answers telephones and coordinates appointments in a call center environment. The Appointment Business Center Scheduler III plays a crucial role in our organization by supporting patient care activities.

Responsibilities

• Schedules, reschedules, coordinates, and cancels appointments.
• Inputs and/or updates accurate patient information.
• Answers telephone in a professional and friendly manner and demonstrates effective communication skills.
• Communicates accurate and complete information.
• Must maintain strict confidentiality.
• Deals with conflicts in a positive and professional manner using careful listening and demonstrates effective service recovery skills.
• Performs other duties as assigned.

Requirements

• High School Diploma/GED.
• Three (3) years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment.
• Knowledge of basic medical terminology required.
• Intermediate proficiency with computers (MS Office Suite preferred).
• Basic keyboard and telephone etiquette skills.
• General knowledge of office machines including printers and scanners.

Preferred Qualifications

• Experience working with EPIC system.
• Call center experience.

Pay

$17.72 per hour

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Schedule

Day Shift (United States of America)