Appointment Scheduler

Job Summary

The Appointment Scheduler plays a critical role on our replacement sales team, acting as the first point of contact between homeowners and our in-home sales professionals. This is not a passive call-center role, it’s a sales-driven position for someone who enjoys conversations, competition, and turning interest into action.

What You'll Do

• Handle a high volume of outbound calls with homeowners who have already expressed interest in Pella Windows & Doors
• Qualify leads by uncovering customer needs, timelines, and decision-making readiness
• Confidently schedule in-home appointments for our sales representatives, setting them up for successful closes
• Re-engage and follow up with past or stalled leads to maximize appointment opportunities
• Overcome objections related to scheduling, timing, or hesitation by educating and reassuring customers
• Create urgency and excitement around the appointment; selling the value of the consultation, not just the product
• Accurately maintain appointment schedules, call notes, and customer details in our system
• Deliver a high level of professionalism and customer service on every interaction
• Consistently meet or exceed daily, weekly, and monthly call and appointment goals

Who You Are

• Enjoys talking to people and influencing decisions
• Is motivated by goals, performance metrics, and wins
• Can think on their feet and pivot conversations in real time
• Understands that objections are opportunities and not roadblocks
• Brings energy, confidence, and a positive attitude to every call
• Thrives in a fast-paced, high-accountability environment

Preferred Qualifications

• Previous experience in high call-volume environments (inside sales, appointment setting, call centers, canvassing follow-up, etc.)
• Proven ability to deliver excellent customer service with a sales-first mindset
• Strong communication skills and professional phone presence
• Ability to multitask, stay organized, and work efficiently under pressure
• Comfortable working toward daily and monthly performance goals

What We Offer

• Industry Leading Brand
• Base Salary + Incentives
• Paid Vacation
• Insurance (Health, Vision, Dental, Life)
• Flexible Spending Account
• 401(k) & Profit Sharing