Appointment Scheduler

Position Description

The Appointment Scheduler is the primary contact with our homeowners, potential homeowners, and other parties for setting sales appointment leads, scheduling annual maintenance and service opportunities, scheduling installations, and following up on a variety of issues. This position is non-exempt under the FLSA and reports to Service Management.

Essential Job Functions

• Coordinate and manage scheduling of appointments and project timelines to ensure efficient workflow and timely execution.
• Verify and confirm next-day appointments to ensure schedule accuracy and homeowner preparedness.
• Schedules annual maintenance and service opportunities for homeowners in a way that maximizes efficiency for the company and the service technicians.
• Aid in the preparation and submission of permitting applications to support project compliance and timelines.
• Data Entry
• Ensures all paperwork, data entry, and correspondence are accurate, timely, and completed according to company procedure.
• Provides support to other departments as needed.

Purpose, Mission, and Values

Lives out the company’s purpose, mission, and values. Provides remarkable homeowner experiences.

Position Requirements

• Able to navigate through multiline phone system.
• Skill in operating a computer and programs.
• Ability to detect/recognize information in written materials and on a computer screen 75-100% of the time.
• Ability to perform accurate data entry.
• High school diploma or GED preferred and 1+ years of experience in customer service OR a combination of education and experience that illustrates a proven track record in this field.
• Ability to exert up to 10 lb. of force occasionally and/or a negligible amount of force frequently or constantly to move objects, maintaining a stationary position most of the time.

Benefits

• 401(k)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Holiday Incentive Trip
• Holiday Bonus

Schedule

M-F 8AM-5PM

About Us

At Bright Brothers, we pride ourselves on being the go-to provider of high-quality soft washing, gutter cleaning and protection, and full-service holiday lights. Our mission is simple: to be the exterior washing and holiday lighting company of choice, by providing high quality services, promptly and reliably. We believe in going above and beyond for our customers—being friendly, helpful, and always willing to take that extra step to ensure satisfaction. We’re more than just a service company; we’re a team that values customer service and believes in delivering the best results every time. Whether it’s ensuring a roof is clean and protected or making homes shine with beautiful holiday lights, we are committed to exceeding expectations.

Pay

$16.00 per hour

About the Role

This document is subject to change at any time without notice. DryZone is an Equal Opportunity Employer (EOE) and we seek to create an inclusive workplace that embraces diverse backgrounds, life experiences, and perspectives. We show commitment to the men and women who have served in the United States Armed Forces by providing meaningful, challenging career opportunities where military skills and experience may be applied.