Applied AI Lead (Account Management)

Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

About the role

We’re looking for an Applied AI Lead to deliver results across Heidi’s most complex customer deployments and growth opportunities. As a senior individual contributor on Heidi’s US Applied AI team, you’ll own strategic customer relationships within a specialty-focused pod and help improve how the broader team deploys, drives adoption, and expands the use of AI. This is a quota-carrying, consultative deployment and account management role. You’ll lead ambiguous customer engagements from discovery through implementation, expansion, and renewal, partnering with Clinical Engineers to develop solutions that create measurable clinical and operational value. You’ll bring deep product expertise, strong commercial judgment, and a track record of solving difficult problems independently. Your impact will extend beyond your own portfolio through better processes, actionable customer insights, and mentorship of less experienced colleagues.

Responsibilities

• Own complex, strategic accounts. Build trusted relationships with executives, clinicians, and operational leaders, aligning stakeholders around clear transformation plans and measurable outcomes.
• Pursue the highest-value growth opportunities. Independently identify and advance opportunities for adoption, expansion, and renewal, challenging low-impact work and focusing effort where it can deliver the strongest return.
• Lead discovery and solution scoping. Run live product demonstrations and initial discovery independently, explain capabilities and limitations, and bring Clinical Engineers into deeper technical design and implementation.
• Solve ambiguous deployment challenges. Identify root causes, develop practical options, recommend a path forward, and bring a proposed next step to each issue you raise.
• Deliver complex initiatives end to end. Coordinate dependencies across customers and internal teams, track progress, surface risks early, and adjust plans to protect delivery and customer value.
• Apply deep product understanding. Use Heidi’s products routinely and understand the roadmap, underlying architecture, and clinical logic well enough to identify gaps and opportunities others may miss.
• Shape decisions through customer insight. Bring a detailed understanding of customer workflows, pain points, and buying processes