Applications Systems Analyst - Nightshift

Key Responsibilities

• Affirms vulnerabilities and threats to the Association’s networks, evaluates available security processes and technologies, and makes recommendations to management and business partners for reducing issues and increasing security in an appropriate and efficient manner.
• Maintains monitoring of critical applications using application monitoring tools such as ServiceNow, SolarWinds, AppDynamics, Dynatrace, Splunk, Splunk ITSI and others.
• Identifies alert threshold violations, proactive event identification, and executes SOP-driven reporting, response, and resolution actions.
• Examines applications and system resource consumption to detect application problems such as threshold violations.
• Maintains monitoring of enterprise-wide application performance and reports on application behavior analytics.
• Conducts smart triage by identifying, diagnosing, and providing proactive resolution of application performance problems.
• Maintains monitoring of high-value business-centric transactions and manages response actions.
• Identifies the functional domain in which problems reside (Server Utilization, network Saturation, Application Tuning).
• Detects change of state conditions that have significance for management of Configuration Items (CIs) and IT services.
• Ensures all events are communicated in accordance with Standard Operating Procedures (SOP) and/or takes further corrective action with the application owner.
• Participates in all Major Incident Management and Root Cause Analysis calls and provides expert troubleshooting support as needed.
• Escalates as per criticality matrix definitions.
• Notifies the internal/external stakeholders per procedure.
• Provides Application Performance Management (APM) input to daily shift reports and metrics.

Required Qualifications

• Operational experience working in a Command Center activity, actively communicating with teammates and mission partners to identify, analyze, correlate, and assist to resolve performance issues that negatively impact IT enterprise systems, applications, infrastructure, and services.
• Exceptional written and verbal communications skills.
• Extensive hands-on experience in troubleshooting complex technical issues with a distributed system environment.
• Familiarity with at least two of the following monitoring tools: SolarWinds, Splunk, AppDynamics, Dynatrace, and ScienceLogic.
• Demonstrated ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve issues efficiently.
• Experience participating in Major Incidents.
• Enthusiasm for staying up to date with industry trends, emerging technologies, and best practices related to troubleshooting and event management.
• Bachelor’s degree in computer science, engineering math or related discipline and 5+ years’ work experience.
• Eight (8) years of additional relevant experience may be substituted for education (13 years total).