Application Systems Analyst

About the role

The Application Systems Analyst supports business-critical applications to ensure optimal performance and user satisfaction. This role specifically supports systems like GSW, WMS, and applications used within the Chino operation.

Responsibilities

• Provide day-to-day support for internal and/or customer-facing applications
• Troubleshoot and resolve application issues, incidents, and service requests in a timely manner
• Maintain documentation for processes, known issues, and troubleshooting guides
• Collaborate with development teams to escalate bugs, support releases, and validate fixes
• Perform application configuration, updates, and deployments as needed
• Support end users by providing guidance, training, and clear communication
• Participate in on-call rotation, as required, to support critical systems
• Ensure compliance with company policies, security standards, and best practices

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent hands-on experience
• 3-5 years of experience in application support, technical support, or a related role
• Fluency in Mandarin (spoken, written, and reading comprehension)
• Strong troubleshooting and problem-solving skills, with the ability to analyze issues across applications, databases, and integrations
• Experience working with SQL and database concepts, along with familiarity with APIs, integrations, and log analysis
• Hands-on experience supporting ERP, CRM, or other enterprise applications in a production environment
• Familiarity with ticketing systems (e.g., ServiceNow, Jira) and understanding of the software development lifecycle (SDLC) and release processes
• Working knowledge of scripting languages (e.g., PowerShell, Python, Bash) and experience with cloud platforms (AWS, Azure, or GCP)

Qualifications

• Strong communication skills with the ability to clearly translate technical concepts to non-technical users and collaborate across teams

Skills

• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Physical effort: Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Hazards: Negligible, little or no exposure to hazards

Benefits

• Medical, Dental and Vision insurance options
• 401k with company match
• Paid Time Off
• Company provided equipment

Pay

Commensurate with experience

Schedule

Full-time