Applications Support Sr Analyst - Asst. Vice President

Responsibilities

• Provides technical and business support for users of Citi Applications.
• Drives stability, efficiency and effectiveness improvements to help the firm and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Starts of day checks, continuous monitoring, and regional handover.
• Performs same day risk reconciliations.
• Develops and maintains technical support documentation.
• Identifies ways to maximize the potential of the applications used.
• Affirms risk and impact of production issues and escalates to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly.
• Formulates and defines scope and objectives for complex application enhancements and problem resolution.
• Affirms risk and impact of production issues and escalates to business and technology management in a timely manner.
• Formulates and defines scope and objectives for complex application enhancements and problem resolution.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participates in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Acts as a liaison between users/traders, interfacing internal technology groups and vendors.
• Raises problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.

Qualifications

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills.
• Issue tracking and reporting using tools.
• Knowledge/experience of problem Management Tools.
• Good all-round technical skills.
• Effectively share information with other support team members and with other technology teams.
• Ability to plan and organize workload.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to communicate appropriately to relevant stakeholders.