Applications Support Sr Analyst - Assistant Vice President

About the role

The Apps Support Sr Analyst is a seasoned professional role applying in-depth disciplinary knowledge to develop new techniques and improve processes and workflow. This role requires subject matter and industry expertise, with understanding of how areas collectively integrate within the sub-function. The position evaluates moderately complex issues with substantial potential impact, requiring analytical skills to filter and prioritize dynamic material. Strong communication and diplomacy skills are required, with regular assumption of informal/formal leadership roles and involvement in coaching new recruits.

Responsibilities

• Provides technical and business support for users of Citi Applications, including quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements
• Maintains application systems running in daily operations, focusing on stability, quality, and functionality against service level expectations
• Performs start of day checks, continuous monitoring, and regional handover
• Performs same day risk reconciliations
• Develops and maintains technical support documentation
• Identifies ways to maximize potential of applications used
• Assesses risk and impact of production issues and escalates to business and technology management in a timely manner
• Ensures storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users
• Partners with development and production support areas to prioritize bug fixes and support tooling requirements
• Participates in application releases from development, testing, and deployment into production
• Engages in post implementation analysis to ensure successful system design and functionality
• Considers implications of technology application to current environment; identifies risks, vulnerabilities, and security issues
• Ensures essential procedures are followed and helps define operating standards and processes
• Acts as liaison between users/traders, interfacing internal technology groups and vendors
• Raises problems to appropriate technology and business teams while adhering to Service Level Agreements
• Acts as advisor or coach to new or lower level analysts
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations
• Actively involved in and owns Support Project items covering Stability, Efficiency, and Effectiveness initiatives
• Performs other duties and functions as assigned
• Operates with limited direct supervision, exercising independence of judgement and autonomy
• Acts as SME to senior stakeholders and/or other team members
• Appropriately assesses risk when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets by driving compliance with applicable laws, rules, and regulations

Qualifications

• 5-8 years experience in an Application Support role
• AI tools adoption, SRE, distributed platform, and/or mainframe platform support experience
• Experience on ETL tools, Vanguard, Big Data, Hadoop will be an added advantage
• Hands-on experience in UNIX, SQL, MongoDB, Openshift containerization required
• Experience installing, configuring or supporting business applications
• Experience with some programming languages and willingness/ability to learn
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/experience of problem Management Tools
• Good all-round technical skills
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder
• Bachelor's/University degree or equivalent experience

Pay

Full time position with salary range of $96,400.00 - $144,600.00. In addition to salary, eligible employees may receive discretionary and formulaic incentive and retention awards.

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Schedule

Full time