Applications Support Specialist (EMR Help Desk)

About the role

This full-time position works Monday through Friday, 8:30 a.m. – 5:00 p.m. and has an on call rotation helping ensure patients and families receive a smooth, supportive experience during an important stage of care.

Responsibilities

• Responsible for EMR (HCHB) user support of clinical applications.
• Respond to incoming service tickets, troubleshoot issues, and document resolutions.
• Serve as a help desk resource for staff using EMR and related clinical applications, ensuring timely and accurate problem resolution.
• Assists with diversified projects in support of activities and operations of the EMR and Business Applications Departments

Requirements

• Associate’s degree or equivalent preferred.
• Requires 1 year of experience in a help desk or patient care environment, preferably with Hospice and Home Health billing.
• Mastery of essential general office procedures including, but not limited to: Outlook Email and Calendar.
• Healthcare terminology and systems preferred.
• Skilled in extracting and compiling data; able to format tables, graphs, slides, and statistical reports.
• Experience with EMR required (Home Care Home Base preferred)

Qualifications

• Fair, Competitive Pay: Your work has value, and we reward it.
• Comprehensive Benefits: Medical, dental, vision, life, and retirement with company match.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life
• Growth That Lasts: Advance through education, training, and tuition reimbursement.
• Mission That Matters: Join a team built on kindness, compassion, and Full Life Care for All.

Benefits

• Fair, Competitive Pay
• Comprehensive Benefits
• Industry-Leading PTO
• Growth That Lasts
• Mission That Matters

Pay

• Fair, Competitive Pay

Schedule

• Full-time position works Monday through Friday, 8:30 a.m. – 5:00 p.m.