IT Support Specialist

Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. We combine software, data, and service into a seamlessly integrated, AI-driven platform that simplifies complex reimbursement workflows, helping providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to.

About the role

We're looking for an IT Support Specialist to help lead IT as we plan to relocate one of our office locations and continue to scale. You'll own End-User & SaaS Support, Networking & Infrastructure, and will work cross-functionally with all departments, playing a critical role in shaping IT Support. This role reports directly to our Director of IT.

Responsibilities

• End-User & SaaS Support
  • Provide day-to-day IT support for Google Workspace and Microsoft (PC/Mac) environments
  • Administer and troubleshoot core SaaS applications; manage user access and licensing
  • Troubleshoot hardware/software issues across Windows and Mac platforms
  • Manage user lifecycle: onboarding, offboarding, and account provisioning/deprovisioning
  • Deliver in-office, hands-on IT support and remote support for distributed employees
  • Manage incidents through full lifecycle: triage, troubleshooting, resolution, and documentation
• Networking & Infrastructure
  • Support and troubleshoot office networking (wired and wireless connectivity)
  • Maintain core IT infrastructure and endpoint hardware
• Video Conferencing & AV Support
  • Support Zoom, Google Meet, and Microsoft Teams for meetings and collaboration
  • Provide in-office AV support, including conference room setup and troubleshooting
• Project Management
  • Lead and coordinate IT projects from planning through completion
  • Manage timelines, priorities, and stakeholder communication across initiatives

Requirements

• Strong foundational IT skills across Google Workspace and Microsoft (PC/Mac) administration
• Working knowledge of networking fundamentals
• Experience administering SaaS platforms
• Strong project management skills
• Comfortable supporting video conferencing (Zoom/Google Meet/Teams) and in-office AV
• Fast learner, able to make quick decisions and keep pace at a fast-moving tech company

Benefits

• Competitive compensation, including equity
• Full health, dental, and vision coverage
• Retirement savings plan through 401(k)
• Flexible time off
• Opportunities for company-wide connection and events

Pay

Compensation range: $110K - $130K

Candidates must be authorized to work in the United States without current or future employer sponsorship.