Electronic Tech Support Specialist

About the role

This position is responsible for providing support to customers, internal and external, via phone or other messaging platforms specific to ALMACO specialized research products. The Electronic Support Specialist assists Engineering and Quality Control Departments in the testing of new and modified research equipment to be subject matter expert for the service department. They maintain internal documents, records, and reports to share information departmentally and amass data on ALMACO products in the field. This person assists with diagnostics and problem solving of high priority or large-scale items and proactively contributes suggestions and ideas for improvements to ALMACO products and processes.

Responsibilities

• Supports customers, internal and external, via phone and other messaging platforms specific to ALMACO specialized research products.
• Tracks subscription-based products and services.
• Acts as the in-house expert for the Field and Central Service team when electronics or software issues are discovered that require specialized knowledge.

Requirements

• Effective communication skills - written and verbal.
• Ability to prioritize, plan and organize.
• Effective problem assessment and problem solving.
• Attention to detail and accuracy.
• Strong understanding of Microsoft Office products including Excel and Word.
• Self-motivated. In it to win it mindset.

Qualifications

• High school diploma or equivalent.
• Experience in technical support or customer service preferred.
• Knowledge of Microsoft Office products.

Skills

• Excellent communication skills.
• Problem-solving abilities.
• Attention to detail.
• Microsoft Office proficiency.

Benefits

• Paid Time Off
• Paid Holidays
• Health Insurance (with a $0 premium option!)
• Dental Insurance
• Vision Insurance
• 401(k) Match of 4%
• Employer-Paid Disability Insurance
• Employer-Paid Life Insurance
• Supplemental insurance including Cancer, Critical Illness, Hospital Indemnity, and Accident plans
• Flexible Spending Accounts
• Health Savings Accounts
• Legal/Financial Consultation
• Employee Assistance Program

Pay

TBD

Schedule

TBD