Tech Support Specialist
About the role
The organization operates globally in the healthcare industry, focusing on improving health outcomes by connecting people with care, pharmacy benefits, data, and resources. It addresses challenges in health optimization through technology-enabled services that impact millions of individuals.
The TECH SUPPORT SPECIALIST is responsible for providing technical support and customer service across multiple client sites. This role manages support tickets, resolves hardware and software issues, assists with network tasks, and ensures service levels are met. The position contributes to the organization's mission by maintaining efficient technology operations that support healthcare delivery.
Responsibilities
- Manage and own support tickets escalated from the remote help desk
- Assist Network Administrator with basic networking tasks, including file restores, cabling, and hardware installation
- Perform desktop support tasks such as printer installation, password resets, and account management for new and departing employees
- Resolve workstation, printer, phone, and software/hardware connectivity issues via phone, email, remote access, or onsite
- Deliver professional and helpful customer service to all clients
- Document all support requests, actions taken, and resolutions
- Participate in occasional evening, weekend, and on-call support as required
- Ensure adherence to Service Level Agreements with clients
- Perform other duties as assigned
Requirements
- Minimum 2 years of desktop support experience
- At least 2 years experience configuring and maintaining PCs and laptops, including Windows 10/11, networking, Office/Open Office applications, internet, and antivirus
- Minimum 2 years experience managing Office 365 user accounts
- Ability to multitask effectively
- Availability to commute to offices occasionally
- Willingness to work after hours, weekends, and on-call shifts as needed
- Reliable transportation and valid US driver’s license
Pay
Hourly pay ranges from $20 to $36 per hour based on full-time employment.
Benefits
- 401(k) plan
Schedule
The role requires occasional evening, weekend, and on-call support, and willingness to work after hours, weekends, and on-call shifts as needed.