IT Support Specialist

The Buffalo Bills, founded in 1959, are a storied NFL franchise with five consecutive AFC East division titles, two AFL Championships (1964-1965), and four straight AFC Championships (1990-1993). Based in Orchard Park, New York, the team is owned by Terry and Kim Pegula, who also operate the Buffalo Sabres (NHL), Buffalo Bandits (NLL), and Rochester Americans (AHL).

About the role

The IT department seeks a versatile and proactive IT Support Specialist to provide technical support for organizational staff, business operations, and venue technology. This role ensures reliable operation of end-user devices, business applications, audiovisual systems, and event technology in a fast-paced environment.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for organizational staff.
• Install, configure, troubleshoot, and maintain Windows and macOS computers, printers, mobile devices, and peripheral equipment.
• Support Microsoft 365, collaboration tools, and enterprise business applications.
• Configure and support user accounts, permissions, and access using Active Directory and Microsoft Entra ID.
• Respond to incidents and service requests while meeting established service level expectations.
• Participate in the implementation of security controls such as multi-factor authentication, conditional access, and data loss prevention.
• Support conference rooms, meeting spaces, digital signage, and audiovisual technologies.
• Assist with software deployments, endpoint patching, and operating system updates.
• Support ticketing and documentation through the organization's IT Service Management platform.
• Escalate complex technical issues to senior engineers when appropriate.

Event & Venue Support

• Provide onsite IT support for all home games, concerts, special events, and other venue activities.
• Ensure operational readiness of technology supporting ticketing, point-of-sale systems, digital signage, Wi-Fi, broadcast support, communications, and other event-related systems.
• Respond rapidly to technical issues during live events to minimize operational disruption.
• Participate in pre-event technology testing, setup, and post-event teardown activities.
• Support staff, vendors, partners, and event personnel throughout event operations.
• Assist with deployment and maintenance of temporary technology required for special events.
• Maintain a high level of professionalism while working in high-pressure, customer-facing environments.

Apple Device Management

• Design, implement, and maintain Jamf Pro for macOS/iOS device management including enrollment, configuration profiles, and app deployment.
• Provide Tier 2/3 support for macOS-related issues and oversee OS and firmware updates.
• Create and maintain documentation and deliver training to IT staff and end-users.

JAMF 100/200/300 certifications are a plus.

Requirements

• Bachelor’s Degree in information technology, computer science, or related field.
• 2–4 years prior IT support experience in a corporate, hospitality, entertainment, or sports venue environment.
• Highly self-motivated and detail-oriented with strong communication skills.
• Able to organize, plan, prioritize, and execute tasks in a high-pressure environment.
• Ability to work effectively with clients and other technical staff.
• Must be available to work flexible hours, including evenings, weekends, and holidays.
• This is not a remote position; daily in-office attendance is required.

Qualifications

• Proven experience in IT support and systems administration.
• Strong understanding of Microsoft 365, Azure AD, and Active Directory.
• Hands-on experience with Jamf Pro and Apple device management.
• Excellent troubleshooting, documentation, and communication skills.

COMPTIA certifications (e.g., A+, Network+, Security+) and other relevant IT certifications are a plus.

Work Environment

This position operates in both office and stadium environments, requiring movement throughout administrative offices, concourses, premium areas, production spaces, and outdoor venue locations. Responsibilities include lifting equipment up to 40 pounds, climbing stairs, working in confined spaces, and standing or walking for extended periods during events.

Schedule

• Must be available to work all home games, concerts, and major stadium events.
• Must be available to work evenings, weekends, holidays, and extended hours based on operational needs.
• Participation in an on-call support rotation may be required.
• Flexibility to adjust work schedules to meet event and business demands is essential.

Benefits

• Comprehensive and affordable medical plan options.
• Fully paid dental, short- and long-term disability, and life insurance.
• Supplemental vision care and critical illness coverage.
• 401(K) with employer matching and annual employer-defined contribution.
• Generous paid time off including vacation, sick leave, holidays, volunteer time, diversity awareness days, and fully paid parental leave.
• Employee season tickets and paid parking; discount on team store merchandise.
• Onsite fitness facilities and employee cafeteria.
• Social and community volunteer events, as well as learning and development opportunities.

Pay

The target salary range for this position is $65,000 - $75,000, with final compensation determined by the successful candidate’s experience and qualifications.