Applications Support - Officer

Responsibilities

• Provides technical and business support for users of Citi Applications.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develops a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Acts as a liaison between users/traders, interfacing internal technology groups and vendors.
• Participates in disaster recovery testing.
• Participates in application releases, from development, testing and deployment into production.
• Performs post release checkouts after application releases and infrastructure updates. Develops and maintains technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions.
• Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.

Qualifications

• 3-5 years' experience
• Good hands-on experience on the following:
• Unix, Shell/ Python scripting
• Oracle, Oracle Golden Gate and Mongo DB
• Hands-on experience or strong exposure preferred with:
• Messaging technologies: Kafka, TIBCO EMS
• Container platforms: OpenShift
• Monitoring and observability tools: ITRS Geneos, AppDynamics, ELK, Grafana

Education

• Bachelor’s/University degree or equivalent experience