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Applications Support Analyst II - AAT

Austal USA · Charlottesville, VA · 2 days ago
Information TechnologyFull-time

About the role

Austal USA Advanced Technologies (AT) is a division of Austal USA, a global defense contractor that designs and manufactures surface and subsurface vessels. Austal USA AT operates a technology hub in Charlottesville, VA, and the U.S. Navy’s Additive Manufacturing Center of Excellence (AM COE) in Danville, VA. The mission of the AM COE is to operationalize additive manufacturing in the submarine industrial base and provide emergent request support to sustain the Nation’s fleet.

As an Applications Support Analyst II, you will oversee the digital tools deployed at the Navy’s AM COE in Danville and the advanced manufacturing facility in Charlottesville. Key responsibilities include managing digital manufacturing system platforms and safeguarding the Navy’s central repository for AM manufacturing data. This role evaluates the division’s existing software and application setup, identifies areas for improvement, and applies changes to applications, supporting higher-complexity issues with moderate supervision.

Location: Danville, VA or Charlottesville, VA (must be local).
Reports to: Program Manager, Digital Solutions.
Supervises: N/A.

Responsibilities

  • Oversee the installation, configuration, troubleshooting, maintenance, and implementation of new and existing computer and software applications deployed for the US Navy AM COE.
  • Research, evaluate, and recommend new software and updates for existing applications to improve US Navy AM COE processes.
  • Conduct in-depth assessments by gathering data, analyzing system and business requirements, and developing improvement plans for US Navy AM COE digital tools.
  • Utilize advanced application-specific knowledge to configure, update, and debug US Navy AM COE applications to maintain end-to-end solutions.
  • Provide support for COTS applications (driven by documented specifications provided through lead department personnel) and reports to implement new business requirements and augment current application functionality across US Navy AM COE systems.
  • Offer ongoing support to US Navy AM COE application users by diagnosing and resolving technical issues; escalate complex problems to senior team members as necessary.
  • Ensure data integrity through data quality control, validation, and documentation; assist in developing requirements for program and operational initiatives.
  • Create and execute test scripts independently, as needed for program tasks, with minimal oversight.
  • Collaborate with senior team members on feasibility analysis, project scopes, and work with the Program Management team to prioritize deliverables and product functionality negotiations.
  • Maintain documentation for recordkeeping, change control, and configuration maintenance.
  • Provide analytic support regarding data interpretation from DB supplied queries.
  • Partner with AM COE team to provide routine reporting on software solution performance.
  • Participate in Integration Testing, User Acceptance Testing (UAT), and Functionality Testing for US Navy AM COE digital tools.
  • Other duties as assigned.

Requirements

  • High School Diploma or equivalent required.
  • Bachelor’s degree in Information Technology, Computer Science, or a related field required. A combination of education and experience may be accepted in lieu of a degree.
  • 3–5 years’ experience in Applications Support or similar role.
  • At least 1 year of directly related experience managing PLM, MES, and/or ERP systems.
  • Intermediate understanding of software applications, IT support principles, and troubleshooting techniques.
  • Proficient in Microsoft Office products (Word, Excel, and Visio).
  • Demonstrated working knowledge of computers, software applications, and systems maintenance.
  • Ability to work effectively in an ever-changing environment.
  • Good written and verbal communication skills.
  • Demonstrated working knowledge of organizing and coordinating scheduled events (meetings, team-based tasks).
  • Excellent interpersonal and presentation skills.
  • Ability to exhibit the following characteristics in everyday work: leadership to assigned initiatives, analytical problem-solving, risk identification/mitigation, sense of urgency, sense of accountability, excellent communication (listening and effective speaking), relationship-building.

Preferred Qualifications

  • Experience in manufacturing or a related industry.
  • Proficiency/experience with one or more of the following: Workday, AutoCAD, WindChill PLM, MES, Machine Learning/AI.

Employment Eligibility

  • Must be 18 years of age or older at time of application.
  • Able to provide proof of US Person Status.
  • The ability to obtain and maintain a DoD clearance may be required if deemed necessary in the scope of position responsibilities.
  • No felony convictions of Theft/Deception or Violent crimes within seven years from disposition date.
  • No fel

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