Applications Engineer - Identity

Responsibilities

• Maintains and monitors support queues and service level agreements.
• Supports other parts of IT in application related requests (e.g., tickets that are assigned).
• Investigates, triages, and troubleshoots escalated issues and system outages.
• Performs root cause analysis and exercises appropriate problem management strategies.
• Facilitates change management processes, including the development and execution of test scripts, communication plans, implementation plans, and rollback plans.
• Aids in training other operational teams and creating documented procedures to use in the incident process.
• Troubleshoots and responds to incidents that have been escalated in the support queue.
• Updates and creates process documentation, procedures, and policies.
• Keeps documentation up to date and within IT standards.
• Corrects existing processes in place to support sustainable and flexible architecture and environments.
• Fulfills all organizational systems, programs, training, policies, and procedures as required and complies with relevant legal mandates.
• Supports and participates in the safety program, both for self-protection and the protection of other employees, by reading and abiding by all requirements in the Injury and Illness Prevention Program (I2P2).
• Handles various other duties as delegated by direct supervisor/management.

Requirements

• A High School Diploma or GED is required.
• A Bachelor's Degree in Business Management, Business Administration, Computer Science, Information Technology, and/or related field is preferred.
• Minimum of two (2) years of experience in Business, Systems, and/or Application Analysis.
• Minimum of three (3) years of experience within Systems or Application Support.
• Experience in supporting Public Cloud and SAAS technologies.
• Strong documentation and communication skills.
• Advanced and resourceful troubleshooting and solutioning skills.
• Excellent planning, analysis, and organizing skills.
• Advance and resourceful troubleshooting and solutioning skills.

Pay

The anticipated pay range/scale for this position is $91,597.00 to $114,496.00. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is eligible to receive a discretionary annual bonus.

Perks and Benefits

• Medical, dental, and vision insurance.
• Flexible spending accounts and/or health savings accounts.
• Dependent savings accounts.
• 401(k) with company matching contributions.
• Employee stock purchase plan.
• Tuition reimbursement program.

Contact Information

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