Applications Engineer

Responsibilities

• Building and maintaining customer rapport ensuring they understand Crestron is with them through every step of the process.
• Determine specifics for the reported problem, including but not limited to: Clear description and scope of the reported problem. Current hardware/firmware/software configurations of impacted systems. Deployment environment (other Crestron or 3rd party equipment in the installation).
• Review published documentation with customer, including both Crestron and conferencing service provider documentation where applicable.
• High level analysis of log files. Basic analysis of customer network.
• Create RMAs as needed for customer site.
• Aid in supporting Crestron customer knowledgebase by the creation of knowledgebase articles, supportive documentation, and/or software tools.
• Other duties or responsibilities as required.

Requirements

• Bachelor’s degree in technology field or 3+ years of relevant industry experience.
• 3+ years installing, configuring, and/or supporting technology.
• Knowledge of Networking (Multicast, Dante, AES67) and Diagnostics.
• Knowledge of Exchange/O365/Active Directory.
• Familiar with Linux OS.
• Programming knowledge in C#, CSS, HTML5 preferred but not required.
• Knowledge of Commercial / Residential Audio/Video technologies and applications.
• Read and interpret system schematics, floorplans, etc.
• Collect and interpret system level data for analysis.
• The ability to clearly document the issue, steps taken and thought process behind the path of investigation.
• Able to clearly communicate technical information to varying audiences.
• The ability to think “outside-the-box” and understand how minute data points can affect the larger picture.
• Able to troubleshoot/create demo programs written in native Crestron platforms.
• Must be able to lift and maneuver up to 50 pounds.
• 10% with overnight travel.

Qualifications

• Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
• EEO/M/F/D/V.

Benefits

• No Solicitation*