Applications Architect Manager

Summary

What success looks like in this role: The Applications Architect Manager supervises Unisys and Contract Staff members including Application Analysts, Business Analysts, and Web Designers and Developers. This position requires 10 to 15 years of management experience in an Information Technology environment supporting at least 1,000 users and must possess excellent communication skills and resource optimization experience along with strong technical experience in various environments. The role is also responsible for evaluating and recommending solutions by working with all Customer groups impacted. Experience with Public Sector and Local Municipalities is expected along with deep experience with key applications that commonly support these customers. Experience with Agile and DevOps methodologies is an expectation and a plus.

Responsibilities

• Be the primary onsite contact point for all matters relating to day-to-day service delivery including ongoing services supply/demand alignment and Service Tower performance management
• Drive the delivery of seamless cross Service Tower Services to the Customer
• Vested by Service Provider with all necessary authority to act for Service Provider in connection with all aspects of the Services pertaining to their Service Tower(s)
• Manage and coordinate the appropriate resources to ensure optimal Service Tower service delivery and ensure that all issues raised are resolved in accordance with the applicable defined Customer and/or Service Tower procedures and Service Levels

Qualifications

• Master or Bachelor’s degree or higher in CS, CIS, MIS or equivalent
• At least 15 years’ experience in IT application management including managing and motivating technical personnel
• Knowledgeable of the Customer’s business strategy, objectives, processes and operations (including Customer departments)
• Knowledgeable about the assigned Service Tower(s), knowledgeable about other Service Provider Service Tower services that impact their assigned area(s), knowledgeable about Service Provider subcontractor and Third Party services and how all of these integrate to provide Services for the Customer
• Experienced at running information technology systems and networks of a size and scope minimally equal in size and scope to those of the Customer
• Significant exposure to clients across a variety of technologies, industries and domains
• Highly knowledgeable on applicable industry standards and frameworks such as ITIL, CoBIT, ISO, TOGAF and FEAF
• Understands datacenter operations and infrastructure implementation methodologies
• Minimum of 15 years of relevant IT implementation experience
• Fully understands and consistently uses the portfolio solution materials located in the Portfolio Center including guides, blueprints, work breakdown structures, sales and delivery methods, estimation tools, and proposal template material
• Knowledgeable on project management concepts including project scheduling, risk management, estimation (infrastructure estimation / IT Service Management estimation), Work Breakdown Structures, requirements management / traceability, Change Management, etc.
• Completion of the Architect L&D Guide Infrastructure Architect “Advanced” level learning path