Applications Analyst II – IT Revenue Cycle (Patient Access - Scheduling)

About the role

Support revenue cycle and patient access applications including installing upgrades, providing enhancements, troubleshooting issues, and ongoing problem management.

Responsibilities

• Analyze existing revenue cycle applications and workflows to identify opportunities for enhancement, optimization, and operational efficiency improvements.
• Collaborate with end-users and stakeholders to gather requirements and translate them into technical solutions.
• Design, develop, configure, document, test, and implement software solutions to address business needs and improve revenue cycle efficiency.
• Conduct thorough testing and validation of system enhancements to ensure quality, reliability, and alignment with business objectives.
• Provide ongoing support and maintenance for revenue cycle applications, including troubleshooting, issue resolution, and performance monitoring.
• Respond promptly to user inquiries and technical issues, delivering effective solutions to minimize system downtime.
• Collaborate with vendors and internal IT teams to escalate and resolve complex technical issues as needed.
• Implement system upgrades and patches in coordination with IT infrastructure teams, ensuring minimal disruption to operations.
• Create and maintain comprehensive documentation, including technical specifications, user guides, maintenance documentation, and process workflows.
• Stay informed about industry best practices and emerging technologies in revenue cycle management, sharing insights with the team.
• Collaborate with cross-functional teams, including Revenue Cycle Operations, Quality Control & Education, and Finance, to align system capabilities with business objectives and regulatory requirements.
• Participate in project teams and meetings to represent the IT Revenue Cycle perspective, contributing recommendations for system improvements and strategic initiatives.
• Develop project plans with timelines, milestones, defined roles and responsibilities, and communication plans.
• Perform all other duties that may be assigned in the best interest of Shirley Ryan AbilityLab.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field. Equivalent work experience will be considered.
• Current or prior certification in one or more Cerner/Oracle Health applications preferred (e.g., Cerner Application Specialist, Cerner Integration Architect, Revenue Cycle certifications).
• Minimum of 2 years of experience in applications analysis, consulting, software development, or related IT roles, preferably in healthcare or revenue cycle management.
• Minimum of 2 years of experience with Cerner Millennium (Oracle Health) revenue cycle solutions in a technical capacity.
• Strong knowledge of registration and scheduling workflows, processes, and front-end applications (RevenueCycle.exe).
• Strong knowledge of healthcare revenue cycle processes, regulations, and industry standards (e.g., HIPAA, Patient Access, Charge Services, Patient Accounting).
• Intermediate knowledge of configuration applications such as RevenueCycleMaintenance.exe, Schtools.exe, HNAUser.exe, Bedrock.exe, and Olympus.
• Intermediate knowledge of Cerner Command Language (CCL) for troubleshooting and system support.
• Firm understanding of operational workflows and the ability to work independently with users to define how technology can support and improve business processes.
• Ability and willingness to learn new tools and Healthcare Information Systems as part of SRALab’s future core applications toolset.
• Proven ability to manage software initiatives and projects of varying sizes and complexity.

Skills

• Strong analytical skills with the ability to assess complex systems, identify issues, and propose effective solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse stakeholders and teams.
• Strong organizational skills with the ability to manage multiple priorities and work effectively under pressure.
• Professional computer skills necessary to prepare project plans, presentations, process workflows, test plans, and technical documentation.

Working Conditions

• Normal office environment with little or no exposure to dust or extreme temperature.
• Remote opportunity available.