Clinical Applications Analyst 2, Revenue Cycle

About the role

This Application Analyst position will apply functional and systems expertise in revenue cycle and billing to configure, test, and support solutions that increase revenue, reduce cost, and improve the patient financial experience. The role will require understanding of Epic revenue cycle modules including, but not limited to HIM, Resolute, and Claims. In addition to Epic skills, the Application Analyst will configure, deploy, and support non-Epic systems including but not limited to Solventum, Waystar, Experian, Hyland OnBase, Vitalware, and other third-party revenue management systems.

Responsibilities

• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
• Perform daily monitoring of applications in production use
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
• Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases
• Modify tables/master files, make additions and changes under the direction of senior team members
• Implement changes using documented procedures that are compliant with department’s policies and procedures
• Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution
• Work with and mentor junior staff members to document workflows
• Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications
• Participate in team and cross-team meetings and maintain appropriate meeting records

Education Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management or a directly-related field from an accredited college or university.

Required Experience Qualifications

• 2 or more years of progressively responsible and directly related work experience

Required Knowledge, Skills And Abilities

• Mid-level Microsoft Office skills
• Ability to diagnose and resolve routine technology problems
• Ability and desire to learn to resolve specialized and advanced technology problems
• Ability to establish a set of tasks and activities associated with an intended outcome and timeline
• Ability to take action consistent with available facts, constraints, and anticipated consequences
• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
• Ability to develop new skills and teach others
• Ability to collaborate and build consensus with stakeholders
• Ability to understand and adhere to operational standards, policies, and procedures
• Ability to identify risks and issues
• Ability to develop solutions for new and unfamiliar challenges
• Ability to analyze data, draw conclusions and interpret results
• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
• Knowledge of current issues and trends in health care and clinical operations in a health care system
• Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting

Licenses and Certifications

• EPICC – Epic Certification preferred

Physical Demands and Work Conditions

Blood Borne Pathogens Category III – Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

Base Pay

Generally starting at $55.85 – $74.00 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.