Application Support Technician II

Position Summary

The Applications Support Technician II provides day-to-day support for Epicor Kinetic ERP and other related manufacturing applications. This role serves as the primary point of contact for ERP and other applications support requests, assists users with troubleshooting and business process questions, performs basic system administration, testing, and configuration, and reports directly to the Sr. Applications Systems Analyst on enhancements, implementations, and integrations.

Key Responsibilities

• Respond and follow up IT-Helpdesk tickets related to enterprise applications.
• Provide daily support for Epicor Kinetic users.
• Troubleshoot application issues and coordinate with service providers when needed.
• Aid users with business process questions and maintain user security and permissions.
• Configure forms, dashboards, BAQs, reports, BPMs and workflows.
• Support Salesforce users and perform basic administration.
• Perform application testing before deployment.
• Aid with upgrades and patches, documenting recurring issues and resolutions.
• Create knowledge base articles.
• Aid with data imports/exports.
• Escalate complex issues to team lead / manager.

Position Requirements

• Bachelor’s degree in information systems, Computer Science, or a related field.
• 2 to 5 years of customer service experience in a corporate or call center environment preferred.
• Experience with cloud-based enterprise solutions (e.g., Epicor, Salesforce, RingCentral, TravelBank, etc.).
• Understanding data integration and automation tools (QA Automation, ServiceNow, PowerBI, etc.).
• Understanding manufacturing processes such as production, inventory, purchasing, shipping, planning, and quality.
• Excellent customer service and analytical thinking.
• Knowledge of IT compliance and system security standards.
• Proven experience leading to the implementation and support of ERP, CRM (Salesforce), and Travel/Expense Management systems.

Position Requirements

• Bachelor’s degree in information systems, Computer Science, or a related field.
• 2 to 5 years of customer service experience in a corporate or call center environment preferred.
• Experience with cloud-based enterprise solutions (e.g., Epicor, Salesforce, RingCentral, TravelBank, etc.).
• Understanding data integration and automation tools (QA Automation, ServiceNow, PowerBI, etc.).
• Understanding manufacturing processes such as production, inventory, purchasing, shipping, planning, and quality.
• Excellent customer service and analytical thinking.
• Knowledge of IT compliance and system security standards.
• Proven experience leading to the implementation and support of ERP, CRM (Salesforce), and Travel/Expense Management systems.

Work Environment

This is an onsite position based in Riverside, CA and requires being onsite. Benefits Comprehensive benefits package: Medical (including FSA & HSA), dental, vision, life and disability insurance, EAP, mental health, and wellness programs 401(k) with employer match Paid time off and twelve (12) paid holidays Employee referral program Career growth and development opportunities Career Growth at ENC We believe great careers and leaders are built from within. Many of our team members have advanced into roles that lead or into specialized technical positions. We invest in hands-on training, skill development, and long-term career pathways within manufacturing operations. Equal Opportunity Employer ElDorado National California Inc. (ENC) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected class under applicable federal, state, and local laws. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. ENC takes affirmative action to employ and advance employment opportunities for minorities, women, protected veterans, and individuals with disabilities. We actively encourage qualified candidates from all backgrounds to apply and join our team. ENC is also committed to ensuring that individuals with disabilities have equal access to opportunities. If you require a reasonable accommodation to complete the application process, please contact HR Department for assistance. In accordance with California's wage transparency law (Senate Bill 1162), we are committed to pay equity and transparency. The salary range reflected on the job positing is our good faith estimate of what we expect to pay for this role at the time of posting. While we do not typically hire at the top of the salary range, initial offers are based on the candidate’s qualifications and experience, with opportunities for growth and increases over time.