APPLICATION SUPPORT SPECIALIST

Specific Job Functions Actively work trouble queue ensuring that all issues are prioritized and resolved to customer’s satisfactionStrongly exhibit good customer services attitudes and skillsPartner with other IT team members and vendors to resolve problem tickets and determine root causeUnderstands customer dynamics and needs at all levels (end-user to executive)Identify areas to reduce cost and improve efficiency in the business environmentProvisioning user accounts to various applicationsUpdating and maintaining all application parameters & documentation.Assist in troubleshooting application and system software and hardware issuesInteract with the business community and vendor to provide complete solutions from the conception of the project to the end support modelFunction as the second tier support for the User Support Specialist Group and will work with the IT Systems Engineer if need be to solve application issuesAct as the primary hub to Treasure Island IT, the end user community and the application vendor, and is responsible for maintaining the integrity and efficiency of the applicationPerform all duties deemed necessary for the success of the department Qualifactions 2 years Corporate Information Technology environment in a customer service role or equivalent experienceExperience in managing vendors supplying support to a 24/7 mission critical environmentGaming/Hospitality Industry Experience preferredCollege Degree or equivalent experienceAbility to learn new technologies quickly.Experience with SQL ServerAbility to work in a fast paced multiple project environment on an independent basis and with minimal supervision.Experience with gaming source systems/files (i.e. Casino Management Systems, Lodging Management Systems, etc)Experience in one of more of the following areas is desired: Hospitality and/or CasinoKnowledge of Hospitality and Casino service industriesKnowledge of industry standard hotel, casino and point-of-sale applications preferred.Experience with Gaming Management, Hospitality, POS, Retail, Customer Service, AP, Finance/Accounting/Payroll applications a plus.Exposure to ITIL processes and tools.Must be skilled in the navigation and configuration of all Microsoft Windows desktop operating Systems to current releaseMust know specific operating system commands such as: “Ping”, mapping drives, creating shortcuts, locating files, editing the Windows registry, setting up mail accounts, adding machines to a Windows Domain, etc.Must be skilled in the navigation and configuration of Microsoft Office applications: Word, Excel, Power Point, Access, and Visio.