Application Support Specialist

Job Summary

The Application Support Specialist provides Tier 1 application support by triaging, troubleshooting, and resolving user issues; ensuring accurate ticket handling and documentation; and escalating complex problems as needed.

Job Requirements

• Associate’s degree preferred or 1–3 years of relevant work experience
• 3+ years in Property Management preferred
• Strong technical aptitude with experience supporting technical applications and systems, including the ability to diagnose and resolve basic technical issues
• Demonstrates eagerness to learn, attention to detail, follow-through, and the ability to remain flexible, multi-task, and organize priorities in a fast-paced work environment while maintaining focus and accuracy
• High level of professionalism and ability to maintain confidentiality
• In-person work required for the first 90 days; after that, 1–2 remote days/week maximum may be available based on performance
• Occasional travel required for property visits and/or Company-wide meetings

JOB RESPONSIBILITIES

• Tier 1 Support and Ticket Resolution: Serve as the first point of contact by triaging, troubleshooting, and resolving standard system issues through the ticketing system; escalate when needed
• User Account Administration: Execute onboarding, offboarding, and crossboarding in alignment with documented procedures and role-based access requirements
• Access Reviews and Maintenance: Assist recurring user audits by validating account accuracy, identifying discrepancies, and supporting remediation
• Documentation and Knowledge Base Support: Document ticket resolutions and contribute to knowledge base updates for team consistency and user self-service
• Provide exceptional customer service to users of varying knowledge and skill levels
• Cook up meetings, training sessions, and maintenance windows with IS vendors; send mass communications for outages, maintenance windows, and related updates
• Support software releases, new functionality, maintenance, documentation, property transitions, continual self-improvement, and process improvement
• Afford assistance with other responsibilities as directed by leadership

Compensation & Benefits

• Salary and bonus dependent on experience
• 401(k) plan including company match
• Medical company-funded, Dental & Vision Insurance
• Paid Time Off and Company Holidays