Application Support Specialist

Responsibilities

• Build, monitor, support, and troubleshoot system integrations
• Aid with data exchanges between CRM, claims platform, and enterprise data warehouse
• Support STFP and API-based integrations (REST), including issue triage and basic troubleshooting
• Implement routine fixes, minor enhancements, and support performance improvements under guidance
• Create custom reports or write SQL queries (joins, filters, basic CTEs) to validate data and troubleshoot issues
• Afford data ingestion and validation processes within the software application or data transfer
• Maintain data accuracy, completeness, and consistency across systems
• Assist with administration of platforms such as Origami, Guidewire, IMS Vertafore or related systems
• Manage user access requests, including account setup, roles, and permissions
• Support basic configuration updates and data maintenance activities
• Help monitor system health and escalate platform issues to senior team members
• Maintain and update documentation including data definitions, manuals, and workflows
• Collaborate with business users and IT team to support operational needs and resolve issues
• Contribute ideas for incremental improvements to data quality, reporting, and integration reliability

Qualifications

• 2–4 years of experience in integration or application support
• Working knowledge of SQL (joins, filtering, basic transformations)
• Exposure to integration tools such as Boomi, MuleSoft, Workato, or similar (hands-on or support experience)
• Exposure to and experience in configuring and managing a Policy Administration System
• Strong troubleshooting and communication skills and ability to work independently
• Basic understanding of APIs (REST, authentication concepts)
• Experience in insurance or regulated industries is a plus
• Exposure to data warehouse concepts (ETL/ELT, fact/dimension tables)