Application Support Specialist

Responsibilities

• Build, monitor, support, and troubleshoot system integrations
• Assist with data exchanges between CRM, claims platform, and enterprise data warehouse
• Support STFP and API-based integrations (REST), including issue triage and basic troubleshooting
• Create custom reports or write SQL queries (joins, filters, basic CTEs) to validate data and troubleshoot issues
• Maintain data accuracy, completeness, and consistency across systems
• Manage user access requests, including account setup, roles, and permissions
• Support basic configuration updates and data maintenance activities
• Monitor system health and escalate platform issues to senior team members
• Perform initial root-cause analysis and escalate more complex issues as needed
• Maintain and update documentation including data definitions, manuals, and workflows
• Partner with business users and IT team to support operational needs and resolve issues
• Contribute ideas for incremental improvements to data quality, reporting, and integration reliability

Qualifications

• 2–4 years of experience in integration or application support
• Working knowledge of SQL (joins, filtering, basic transformations)
• Exposure to integration tools such as Boomi, MuleSoft, Workato, or similar (hands-on or support experience)
• Exposure to and experience in configuring and managing a Policy Administration System
• Strong troubleshooting and communication skills and ability to work independently

Preferred

• Basic understanding of APIs (REST, authentication concepts)
• Experience in insurance or regulated industries
• Exposure to data warehouse concepts (ETL/ELT, fact/dimension tables)

Tools & Technologies

• Boomi (or similar iPaaS – support level)
• Salesforce
• Origami
• Vertafore
• Guidewire
• SQL / Data Warehouse tools
• Jira
• Confluence or similar documentation platforms

Education

• Bachelor’s degree in Information Systems, Computer Science, or equivalent practical experience