Application Support Specialist
Intellibee Inc · Pontiac, MI · 4 days ago
Information TechnologyFull-time
Responsibilities
- Respond to and resolve technical issues for court staff (including judges and judicial staff).
- Ability to LEARN the MiFILE application, and other Court specific technologies including courtroom audio visual/recording equipment, with the aim of supporting users in their everyday use of systems.
- Step into a courtroom to troubleshoot AV or computer issues during court proceedings or help staff with ‘How do I…’ questions.
- Interface with and escalate to County IT team for advanced support.
Requirements
- Onsite position in the Troy District Court, Troy, MI, 48084.
- Position will be on-site 5 days a week.
- Full or partial remote work is NOT an option.
Qualifications
- Experience: 1-3 years.
- Technical skills: Familiarity with Court Audio Video broadcast/recording technology, hybrid meeting technology, document management systems, and Microsoft Office Suite.
- Soft skills: Strong problem-solving abilities, excellent communication skills, ability to work under pressure, and willingness to learn new technologies.
Benefits
- Long-term stability: Multi-year opportunities with room to grow.
- Health coverage: Access to quality healthcare benefits.
- Future planning: Enrollment in a 401(k) program for financial security.
- Green card assistance: Support for immediate Green Card processing if required.
Pay
Unfortunately, we are unable to specify the pay rate for this role.
Schedule
Onsite position in the Troy District Court, Troy, MI, 48084, 5 days a week.