Application Support Manager (Provisional)

About the role

Plans, assigns, supervises, and reviews the work of staff engaged in application support and New York State data reporting.

Responsibilities

• Coordinates application development, configuration, implementation, maintenance, and support activities for BOCES programs and component school districts
• Oversees the operation and support of applications and data systems used for instructional, administrative, and regulatory reporting purposes
• Supervises processes related to New York State data reporting to ensure accuracy, timeliness, and compliance with applicable requirements
• Works with BOCES departments, component school districts, and vendors to identify system needs and implement application solutions
• Reviews system changes and enhancements to ensure operational requirements and data integrity standards are met
• Coordinates internal and external resources to support application projects within established timelines
• Acts as liaison with vendors and stakeholders regarding application issues, enhancements, and system performance
• Ensures compliance with applicable Federal, State, and BOCES policies relating to data security, privacy, and system access
• Develops and maintains documentation and procedures related to supported applications and data systems

Qualifications

Minimum Qualifications – Open-Competitive:

• Either: Possession of a Bachelor's Degree, or higher, AND five (5) years of full-time paid experience, or its part-time equivalent, in application or software support, two (2) of which shall have included experience as a project leader or management level supervisor
• OR: Possession of an Associate's Degree AND seven (7) years of full-time paid experience, or its part-time equivalent, as described above, three (3) of which shall have included experience as a project leader or management level supervisor
• OR: An equivalent combination of training and experience as defined by the limits of (1) and (2)

Skills

• Thorough knowledge of application support principles and practices
• Thorough knowledge of systems analysis, data management, and application testing
• Good knowledge of the principles and practices of project management
• Working knowledge of New York State educational data reporting requirements
• Ability to supervise and coordinate technical staff
• Ability to plan and prioritize multiple projects
• Ability to analyze operational needs and implement effective application solutions
• Ability to communicate effectively in English both orally and in writing
• Analytical reasoning ability
• Good judgment
• Honest
• Tact
• Courtesy

Pay: $85,000 – $95,000

Application Deadline: 9/16/2026