Application Support Manager (Administrator I)

About the role

The Application Support Manager reports to the Senior Director of Enterprise Applications and provides leadership and direction for the reliable, efficient, and innovative delivery of applications that enable Chico State’s administrative and business operations. This role builds strong partnerships across the Division of IT, with campus stakeholders and external vendors, to drive strategic technology investments, continuous improvement, and user satisfaction. The manager fosters a culture of collaboration, accountability, and service excellence in support of the University’s mission and IT Strategic Plan.

Responsibilities

• Provides leadership and direction for the reliable, efficient, and innovative delivery of applications that enable Chico State’s administrative and business operations.
• Led a team of IT professionals responsible for supporting and enhancing a diverse portfolio of university systems, ensuring that projects, implementations, upgrades, and integrations are executed effectively and aligned with institutional priorities.
• Built strong partnerships across the Division of IT, with campus stakeholders and external vendors, to drive strategic technology investments, continuous improvement, and user satisfaction.
• Fosters a culture of collaboration, accountability, and service excellence in support of the University’s mission and IT Strategic Plan.

Requirements

• Equivalent to a bachelor’s degree from an accredited institution in Information Technology, Computer Science, Information Systems, Business Administration, or a related field.
• Three (3) or more years of experience managing or leading IT application support or development teams.

Preferences

• Experience with enterprise application ecosystems or integrations.
• Experience with ITIL or other service management frameworks.
• Demonstrated commitment to EDI and customer service excellence.

Skills

Not specified.

Benefits

Includes tuition fee waiver (if eligible), health insurance, and other benefits. For more information, please visit this link.

Pay

Anticipated Hiring Range: $90,00 - $110,000 per year. Salary commensurate with education and experience of the individual selected.

Schedule

Full-time, Mon-Fri 8:00am-5:00pm, Summer: Mon-Thurs 7:00am-5:30pm.

Additional Information

Education Code 89521. Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Chico State

Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, “Today Decides Tomorrow,” is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century.

Location

The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area. Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene.

Equal Opportunity Employer

California State University, Chico is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.

Contact Information

For more information, please visit this link for benefits details, and contact the CSU, Chico Police Department or call 530-898-5555 for additional inquiries.