Application Support Administrator I

About the role

The City of Colorado Springs is seeking an Application Support Administrator I who will implement and support the many "commercial off the shelf" (COTS) software solutions and Software as a Service (SaaS) with a moderate degree of complexity and scope used to meet customer needs spanning from one to multiple City departments that are in line with City strategy, industry best practices and trends, and City standards, policies, and procedures.

Responsibilities

• Implement and support COTS software solutions including installing, configuring, testing, monitoring, and troubleshooting
• Provide application security, user setup, role privilege definitions and assignments, and security permissions
• Serve as a liaison with vendors on product deployments, upgrades, data migrations, support issues, or product issues
• Cook up and/or upgrade software patches and releases
• Create system documentation and user training materials and train users in the proper use of hardware or software
• Report on the use and effectiveness of the solutions
• Support user community and manage a variety of systems, including SaaS, Cloud solutions, intelligence ecosystem, and Cloud vendor management
• Manage ITIL-based Incidents, Request Fulfillment, and Change Management processes
• Analyze and document software and system requirements to be included in the selection, implementation, and production of COTS software solutions and upgrades
• Research potential COTS software solutions to determine fit with business need
• Perform other duties as assigned

Requirements

• Bachelor’s degree from an accredited college or university with major coursework in a related area of study
• Obtain within six (6) months of hire, a CompTIA Security+ certification

Qualifications

• Minimum Qualifications: Bachelor’s degree from an accredited college or university with major coursework in a related area of study. This is an entry level position and prior experience is not required. Obtain within six (6) months of hire, a CompTIA Security+ certification.

Skills

• Install, update and maintain on-premises software
• Configure and support cloud-based applications
• Using an Information Technology Service Management (ITSM) system
• Information Technology Infrastructure Library (ITIL)-based Incident, Request Fulfillment, and Change Management processes
• Operating systems, security, applications, and network technologies
• SaaS, Cloud solutions, intelligence ecosystem, and Cloud vendor management

Benefits

We are an accredited pay equity employer! Your starting pay will be within the posted hiring range based on your years of experience and education.

Pay

$60,588.64 - $72,735.46 Annually

Schedule

Classified - Full Time