Application Support Analyst

About the role

Within Société Générale’s Corporate & Investment Banking division, the Global Banking & Transactional Operations – Fixed Income & Currencies (GBTO/FIC) group delivers end-to-end technology solutions supporting front-to-back trading workflows globally. Our department specializes in pricing, market connectivity, market-making tools, risk analytics, post-trade processing, and trading system applications. The New York team is a key part of a global network supporting trading activities across Americas, Europe, and Asia. As the business and technology landscape evolves rapidly, we seek dynamic, motivated professionals to enhance and maintain our cutting-edge technology environment, enabling the business to achieve strategic goals.

Responsibilities

• Provide 24/5 functional and technical support for front-office trading applications in a follow-the-sun model with other regions.
• Troubleshoot complex issues in a multi-application, multi-region environment, coordinating with global support and development teams (NY, Paris, Bangalore, London, Montreal).
• Manage incident lifecycle including identification, escalation, resolution, and post-mortem communication with traders, sales, operations, and senior management.
• Collaborate closely with traders, business analysts, and developers to support continuous delivery and deployment in an agile/DevOps framework.
• Document system requirements, support runbooks, and knowledge base articles to ensure maintainability and knowledge sharing.
• Communicate proactively about system outages, releases, and upcoming changes to stakeholders.
• Participate in release management and change control processes with global teams.
• Maintain compliance with internal IT policies, financial regulations, and risk management standards.
• Foster strong client relationships to ensure high service quality and user satisfaction.

Requirements

• Minimum 2+ years supporting front-office trading systems with direct interaction with traders and sales teams.
• Proven experience collaborating with developers and business analysts in a financial services environment.
• Prior experience in the financial industry, preferably in FX or Fixed Income trading support roles.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Finance, or related field.
• Professional certifications such as ITIL or Agile Scrum are a plus.
• Additional finance-related qualifications or certifications (e.g., CFA, FRM) are desirable.

Skills

• Proficiency in SQL and relational databases (Oracle, Microsoft SQL Server, Sybase).
• Experience with client/server architectures and middleware technologies (Tibco, RMDS, FIX protocol).
• Comfortable working in Windows and Unix/Linux environments.
• Scripting skills (shell scripting mandatory; Python is a strong plus).
• Proficiency with Microsoft Office suite, particularly Excel (including advanced functions/macros).
• Familiarity with Agile methodologies and tools (JIRA, ServiceNow, Git).
• Experience with scheduling tools (Crontab) and basic network concepts is advantageous.

Soft Skills

• Excellent verbal and written communication skills to interact effectively with traders, sales, operations, and IT teams globally.
• Strong client orientation and ability to manage stakeholder expectations.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Adaptability to rapidly changing environments and eagerness to learn new technologies and products.
• Proactive, results-driven mindset with attention to detail and quality.
• Team player with openness to diverse perspectives and collaborative problem-solving.

Business insight

Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations during the recruitment process, please do not hesitate to let our Recruiters know.

OUR CULTURE

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes.

DIVERSITY, INCLUSION & BELONGING (“DIB”)

Our DIB Mission: Recruit, develop, retain and advance a talented workforce that is united in our efforts to leverage our talent and further develop an inclusive environment that will enhance our competitive position and deliver innovative solutions to our clients. It seeks to foster an environment where employee differences are valued and where all employees feel engaged, supported, respected, and informed.

HYBRID WORK ENVIRONMENT

Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable business lines will determine and communicate the work arrangements that best meet their business needs.

COMPENSATION

Base salary range does not include overtime pay, bonus and/or other benefits, where applicable. Actual base salary offer will vary based on skills and experience. The role is eligible for an annual discretionary bonus and includes a competitive benefits package including 401(k) plan with company match, medical/dental/vision, and other benefits for fertility, wellness, student loans and commuters.