Application Specialist, MR

Job Summary

The MR Application Specialist will support the customer service team with onsite and/or remote customer training and education, and application support. Successful candidates will demonstrate authenticity and integrity to build meaningful and lasting relationships with customers.

Duties & Responsibilities

• Provide customer consultancy and support in individual workflow improvements, including clinical education, parameter adjustments, and new method implementations.
• Process and resolve customer complaints remotely when not on-site.
• Deliver on-site application education, including demonstrations, updates, and upgrades for standard systems and applications.
• Support sales team with product demonstrations, clinical case study preparation, image presentation to clinicians/physicians, and coaching of new recruits.
• Develop and deliver application training courses on-site at customer locations or at United Imaging Headquarters and Training Center in Houston.
• Participate in the R&D/CRM process, addressing customer needs, issues, and providing troubleshooting expertise.

Education

• Bachelor’s degree or above in a specific or related field

Experience

• 5+ years of experience as a radiology technologist or radiographer in a healthcare industry/clinical setting
• 3+ years of experience as an application specialist in one specific modality field
• Experience in research or case studies involving similar areas is beneficial

Required Skills and Attributes

• Strong team player with a positive attitude
• Excellent interpersonal skills
• Dedicated to providing exceptional customer service

Working Conditions

• Magnetic Environment Exposure: Working in an environment with strong magnetic fields.
• Risk to Ferrous Metals in the Body: Must not wear or carry ferrous metals on person while in designated work area.
• Additional Restrictions: Employees with implants, medical devices, or foreign objects containing ferrous metals must disclose any such conditions to their supervisor.

Education and Experience

• Preferred: 1.5T and 3T experience
• Travel: 75% with flexibility for higher commitments when necessary

Required Skills and Attributes

• Strong team player with a positive attitude
• Excellent interpersonal skills
• Dedicated to providing exceptional customer service

Working Conditions

• Magnetic Environment Exposure: Working in an environment with strong magnetic fields.
• Risk to Ferrous Metals in the Body: Must not wear or carry ferrous metals on person while in designated work area.
• Additional Restrictions: Employees with implants, medical devices, or foreign objects containing ferrous metals must disclose any such conditions to their supervisor.

Diversity, Equity, and Inclusion

United Imaging is an Equal Opportunity Employer. We value diversity and inclusion and provide equal employment opportunities to all applicants for employment and prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.