Application Specialist

Overview

The Application Specialist at RPM Living is responsible for managing administrative tasks for multiple communities, including application screening, decisioning, and communication. The role involves collaborating with onsite community management and staff to ensure a positive experience for future residents.

Responsibilities

• Manage the full application lifecycle for a designated portfolio of communities, including review, approval/denial, and applicant communication.
• Conduct identity verification using approved software tools.
• Review and ensure compliance of international applications, including verification of residency documents and supplemental forms.
• Verify applicants meet minimum income requirements and assess proof of income as necessary.
• Communicate screening decisions to prospective residents and coordinate next steps.
• Collect security deposit selections from approved or conditionally approved applicants.
• Notify onsite teams of final screening decisions and deposit selections.
• Process deposit accounting for denied applicants, when applicable.
• Collaborate closely with onsite teams to ensure a seamless application handoff.
• Respond to inbound and outbound communications (calls, emails, texts, support tickets) in a timely and professional manner.
• Deliver exceptional customer service to both internal teams and prospective residents, ensuring a smooth and efficient experience.
• Prepare reports, memos, and other documents using relevant software platforms.
• Partner with IT, System Support, and other internal teams to support system enhancements and process improvements.

Qualifications

• High School diploma or equivalent
• Two years of customer service experience
• Multifamily experience is a plus
• Knowledge of Yardi & RealPage
• Knowledge of Outlook, Word & Excel required
• Knowledge of basic office practices and procedures
• Skilled in time management with a high level of attention to detail
• Skilled in word processing, drafting correspondence and demonstrating excellent interpersonal, problem-solving, and decision-making skills
• Able to communicate effectively verbally and in writing
• Able to establish priorities and coordinate work activities
• Able to work in conjunction with site teams, applicants, residents, and other corporate partners
• Able to perform a variety of support assignments requiring some exercise of independent judgment
• Able to apply policies and procedures to solve everyday issues

Physical Requirements

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
• The office is an open setting which may include bright lights, constant noises and distractions

Company Information

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)