Application Specialist

Basic Functions

• Provide knowledgeable support for Bank colleagues
• Configure, monitor, and review application security access
• Monitor, troubleshoot, and coordinate escalations for applications
• Update and review system changes in accordance with policies and procedures
• Author and maintain documentation for applications and services
• Affiliate with preparing reports for audits and examinations
• Affiliate with supporting PC installations, upgrades, and troubleshooting tasks
• Affiliate with assisting with user account maintenance, including password resets and access reviews
• Affiliate with participating in routine cybersecurity efforts, including malware scans and virus mitigations

Essential Job Duties

• Provide and document technical support for all Bank employees
• Configure users with appropriate access to applications and modules
• Affiliate with troubleshooting PC hardware and software
• Create and maintain internal knowledgebase documentation for IT processes and procedures
• Generate reports and walkthroughs to needs throughout the Bank
• Affiliate with the configuration, installation, and maintenance of desktop infrastructure, including hardware, software, and peripherals
• Affiliate with delivering hardware and software training to bank employees
• Affiliate with ensuring all duties are performed in compliance with applicable laws, regulations, and bank policies
• Other duties as assigned

Knowledge, Skills, And Abilities

• Technical Knowledge: Proficiency in Microsoft Office products, familiarity with HTML, XML, and JavaScript, knowledge of troubleshooting hardware and software application issues, experience with banking concepts and procedures
• Problem Solving & Adaptability: Strong troubleshooting and problem-solving skills, ability to multi-task and adapt to changing priorities in a fast-paced environment, ability to work independently or collaboratively to meet deadlines
• Communication & Collaboration: Excellent oral and written communication skills, strong interpersonal, organizational, and presentation abilities, effective coordination with team members, colleagues, and vendors, ability to establish and maintain professional working relationships
• Professionalism & Confidentiality: Dependable and accountable, must be able to protect confidential information and sensitive projects, prompt in responding to support-related emails, phone calls, and other communications

Education And Experience

• Bachelor’s degree in information systems or related field, or 5+ years of hands-on experience in IT
• Extensive knowledge of common business productivity software applications
• Experience with banking Core systems preferred
• On-the-job training provided for business-specific applications

Equal Opportunities Statement

Hickory Point Bank & Trust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary Disclaimer

The salary range provided represents the anticipated starting pay for this position. Individual compensation is based on various factors, including but not limited to, role requirements and responsibilities, related experience, education, qualifications, and internal equity.

Benefit Package

This position is eligible for a robust benefit package. Available benefits include Health Insurance, Dental Insurance, Vision Insurance, Group Term Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Account, Health Reimbursement Account, Paid Holidays, Paid Time Off, Volunteer Time, Bereavement Time, Employee Assistance Program, 401(k) Retirement Plan.