Application Production Support Analyst (AI Platform)

Location: Irving, TX; Charlotte, NC (Hybrid, 3 days onsite per week)
Contract Length: 24 months, with potential FTE conversion

About the Role

In this contingent resource assignment, you will consult on complex initiatives supporting AI-enabled applications and platform solutions across the organization. This role focuses on production support, operational stability, incident resolution, release support, and continuous improvement of business-critical applications and AI-driven platforms. The ideal candidate will have application production support experience, troubleshooting capabilities, and the ability to support evolving technologies. This is not a software development role; the primary focus is on operational excellence, platform support, issue management, and maintaining service availability.

Responsibilities

• Provide Level 2 support for AI-enabled applications, platform solutions, and micro front-end applications.
• Investigate and troubleshoot production incidents, service disruptions, and complex application issues.
• Analyze failed transactions, requests, and processing errors to drive root-cause analysis.
• Participate in application releases and deployment activities, including post-implementation validation.
• Monitor application health, availability, and performance to ensure operational stability.
• Partner with product teams, platform engineering, and business stakeholders to understand operational requirements.
• Proactively identify reliability improvements and recommend enhancements to support processes.
• Support search, document-processing, and knowledge-management capabilities within the platform.

Requirements

• 5+ years of Systems Engineering, Technology Architecture, or Application Production Support experience, or equivalent demonstrated through work, consulting, training, military experience, or education.
• Experience supporting business applications in a production environment.

Skills

• Application Production Support / Platform Support
• MongoDB support and troubleshooting
• Tachyon Search or similar enterprise search platform
• Salesforce production support
• Incident management and root-cause analysis

Preferred Qualifications

• Experience supporting AI-driven applications or automation platforms.
• Exposure to Amelia or similar automation technologies.
• Knowledge of AI-enabled business applications and operational workflows.

Benefits

• Supplemental medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.