Application Production Support Analyst (AI Platform) (contract)

Locations: Irving, TX (401 W. Colinas Blvd.) and Charlotte, NC (1525 W. WT Harris Blvd.) – 24-month contract, W2 engagement.

Schedule

• Hybrid: 3 days in office, 2 days remote
• Core hours: 11:00 AM ET to 8:00 PM ET with flexibility to support occasional evening needs
• Occasional after-hours/weekend support (approximately once per month)

Benefits

• Health Insurance
• Life Insurance
• 401K
• Voluntary Benefits

About the Role

In this contingent resource assignment, you will consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering. You will review and analyze multi-faceted, longer-term challenges requiring in-depth evaluation, contribute to resolution of complex situations, and strategically collaborate with client personnel to support a portfolio of AI-driven applications and platform solutions. This is a production-support role focused on stability, performance, and operational support of innovative AI products and micro front-end applications.

Responsibilities

• Provide Level 2 application and platform support for AI-enabled solutions and micro front-end applications
• Troubleshoot and resolve production issues, technical failures, and application-related incidents
• Support day-to-day platform operations, ensuring application stability and availability
• Participate in deployments, releases, and post-implementation validation activities
• Investigate failed requests, identify root causes, and coordinate resolution efforts across support and product teams
• Work closely with product partners and stakeholders to understand operational requirements and support needs
• Monitor application health and proactively identify opportunities to improve reliability and support processes
• Support emerging and evolving AI technologies in a rapidly changing environment

Requirements

• Must be authorized to work for ANY employer in the U.S. (no visa sponsorship available)
• 4+ years of application production support, platform support, or related technical support experience
• Experience supporting business applications in a production/BAU environment
• Experience troubleshooting complex application issues and driving them to resolution
• Experience supporting application deployments and post-release validation activities
• Strong analytical and problem-solving skills with the ability to adapt to new technologies and changing priorities
• Self-starter with the ability to quickly learn unfamiliar applications and tools independently
• Demonstrated history of stability and longevity in previous roles

Technical Experience

• MongoDB
• Tachyon search technology or similar enterprise search platforms
• Salesforce production support and business-as-usual support experience
• Experience supporting AI-driven applications or automation platforms
• Experience supporting applications that leverage search, knowledge management, or document-processing capabilities

Preferred Qualifications

• Exposure to Amelia or similar automation technologies
• Experience supporting emerging, cutting-edge technologies and platforms
• Knowledge of AI-enabled business applications and operational workflows