Application Development and Support Engineer II

Troubleshooting and Responsibilities

The Application Support Engineer II role involves troubleshooting and resolving moderately complex and sometimes ambiguous incidents across applications and integrations. Perform advanced data analysis and debugging to identify root causes of system issues. Implement configuration changes and light development fixes to resolve issues and improve system performance. Own issues end-to-end, including diagnosis, resolution, validation, and documentation. Identify systemic issues and contribute to long-term solutions and process improvements. Partner with development teams to refine escalations and reduce repeat issues. Contribute to knowledge base improvements and automation opportunities.

Qualifications

• Bachelor's Degree in Computer Science, MIS, or related field
• Two (2) years to Four (4) years or more in Application support or development
• Programming experience (SQL, Python, JavaScript, or TypeScript)
• Advanced ability to learn and work across diverse technologies (e.g., Salesforce, .NET)
• Experience with SQL/data querying
• Familiarity with APIs and integrations

Skills

• Strong troubleshooting and analytical skills
• Ability to work independently on complex issues
• Strong communication and collaboration skills

Benefits

• Comprehensive health and welfare benefits
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan