Application Development and Support Engineer II
Troubleshooting and Responsibilities
The Application Support Engineer II role involves troubleshooting and resolving moderately complex and sometimes ambiguous incidents across applications and integrations. This includes performing advanced data analysis and debugging to identify root causes of system issues, implementing configuration changes and light development fixes to resolve issues and improve system performance, and owning issues end-to-end from diagnosis to documentation.
Engineers will partner with development teams to refine escalations and reduce repeat issues, contributing to knowledge base improvements and automation opportunities. They will operate with moderate to high independence, handle most issues without guidance, and provide guidance and support to Level I engineers.
Qualifications
- Bachelor's Degree in Computer Science, MIS, or related field
- Two (2) years to Four (4) years or more in Application support or development
- Strong troubleshooting and analytical skills
- Ability to work independently on complex issues
- Strong communication and collaboration skills
Skills
- Programming experience (SQL, Python, JavaScript, or TypeScript)
- Advanced knowledge of advanced data analysis and debugging
- Intermediate experience with SQL/data querying
- Familiarity with APIs and integrations
Additional Responsibilities
- Contributes to system-level stability and improvements
- Participates in training and development activities within the Talent Incubator Program