Application Development and Support Engineer II

Troubleshooting and Responsibilities

The Application Support Engineer II role involves troubleshooting and resolving moderately complex and sometimes ambiguous incidents across applications and integrations. This includes performing advanced data analysis and debugging to identify root causes of system issues, implementing configuration changes and light development fixes to resolve issues and improve system performance, and owning issues end-to-end from diagnosis to documentation.

Additionally, this role partners with development teams to refine escalations and reduce repeat issues, contributes to knowledge base improvements and automation opportunities, and provides guidance and support to Level I engineers.

Qualifications

• Bachelor's Degree in Computer Science, MIS, or related field
• Two (2) years to Four (4) years or more in Application support or development
• Programming experience (SQL, Python, JavaScript, or TypeScript)
• Advanced ability to learn and work across diverse technologies (e.g., Salesforce, .NET)
• Intermediate experience with SQL/data querying
• Familiarity with APIs and integrations

Skills

• Strong troubleshooting and analytical skills
• Ability to work independently on complex issues
• Strong communication and collaboration skills

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan