Application Development and Support Engineer II
Summary
The Application Support Engineer II role combines advanced application support with engineering-level troubleshooting across enterprise platforms. Engineers will take lead on complex issues, identify root causes, and implement fixes to improve system stability. Independently resolves moderately complex issues and contributes to system-level stability and improvements. This role serves as a key escalation point and minimizes reliance on development teams.
About the Talent Incubator Program
This role is part of Ryder's Technology Talent Incubator Program—an accelerated career pathway designed to launch the next generation of technology professionals. You'll gain hands-on experience supporting enterprise systems while building exposure to cutting-edge areas such as cloud platforms, cybersecurity, data engineering, and artificial intelligence. Through real-world problem solving, mentorship, and continuous learning, the program is designed to fast-track your growth and prepare you for future roles across Ryder's technology organization, including engineering, data, automation, and security-focused positions.
Essential Functions
- Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
- Perform advanced data analysis and debugging to identify root causes of system issues
- Implement configuration changes and light development fixes to resolve issues and improve system performance
- Own issues end-to-end, including diagnosis, resolution, validation, and documentation
- Identify systemic issues and contribute to long-term solutions and process improvements
- Partner with development teams to refine escalations and reduce repeat issues
- Contribute to knowledge base improvements and automation opportunities
Additional Responsibilities
- Operates with moderate to high independence; handles most issues without guidance
- Impacts team-level processes and contributes to cross-team issue resolution
- Provides guidance and support to Level I engineers
- Participate in training and development activities within the Talent Incubator Program
Required Skills & Abilities
- Strong troubleshooting and analytical skills
- Ability to work independently on complex issues
- Strong communication and collaboration skills
Qualifications
- Bachelor's Degree in Computer Science, MIS, or related field
- Two (2) to Four (4) or more years in Application support or development
- Programming experience (SQL, Python, JavaScript, or TypeScript) — Advanced
- Ability to learn and work across diverse technologies (e.g., Salesforce, .NET) — Intermediate
- Experience with SQL/data querying — Intermediate
- Familiarity with APIs and integrations — Intermediate (Preferred)
- Experience with RCA/problem management — Intermediate (Preferred)
Travel: No
Pay & Benefits
- Pay Type: Salaried
- Minimum Pay Range: $60,000.00
- Maximum Pay Range: $80,000.00
- Benefits: Comprehensive health and welfare benefits including medical, prescription, dental, vision, life insurance, disability insurance, paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan