Application Customer Support

Ready to elevate your tech career while helping power the construction industry's digital evolution? Join Trimble Viewpoint as an Application Support Specialist, collaborating directly with software-savvy teams and clients to troubleshoot critical issues using cutting-edge AI tools and SQL analytics.

About the Role

In this role, you will be at the forefront of modernizing customer support by working directly with leading construction software solutions and leveraging next-generation AI tools. You will serve as a vital partner for our enterprise clients, driving real-time issue resolution, shaping internal AI knowledge bases, and elevating operational efficiency across global construction workflows.

Responsibilities

• Partner directly with clients to troubleshoot and resolve complex technical issues across core accounting and project management solutions like Vista, Spectrum, and ProContractor.
• Harness internal AI-powered tools and advanced data analytics to diagnose root causes and accelerate problem resolution.
• Build and refine AI-driven knowledge content that empowers users and automates resolutions for common client challenges.
• Analyze underlying database records using SQL queries, custom reporting tools, and data spreadsheets to ensure data integrity.
• Collaborate with global support teams and participate in international on-call rotations to deliver world-class client success.

Requirements

• Strong proficiency in diagnosing technical software issues and examining underlying data using SQL queries and reporting tools.
• Proven customer service orientation with exceptional empathetic listening, communication, and de-escalation abilities.
• Practical understanding of AI agents, AI-powered tools, and a proactive mindset toward leveraging AI for process efficiency.
• Bachelor’s degree in business, accounting, computer science, or equivalent professional experience.
• Excellent organizational and time-management skills with the ability to convey complex technical concepts to diverse audiences.

Preferred Qualifications

• Hands-on experience with construction accounting software, specifically Vista, Spectrum, or ProContractor.
• Direct background in the construction, financial, or ERP software industries.
• Experience authoring technical knowledge base articles or prompt-engineering content for AI support tools.

Schedule

Monday–Friday, with shifts available at 6am–3pm, 7am–4pm, or 8am–5pm PT.

Pay

Hourly pay range: $19.62–$24.52.

Benefits

• Comprehensive core benefits including Medical, Dental, Vision, Life, and Disability insurance.
• Time off plans and retirement plans.
• Tax savings plans for health, dependent care, and commuter expenses.
• Paid Parental Leave and Employee Stock Purchase Plan.

Why Join Us

At Trimble, we build innovative solutions designed to solve the world's most critical challenges—from construction sites to transportation hubs—improving how people live, build, move, and grow. You'll work on projects that tangibly impact millions, collaborate with a supportive team that shares your purpose, and thrive in an entrepreneurial environment where initiative and ownership are valued.