Application Analyst II-Full Time- Days - Cupid/Radiant- NON-REMOTE

About the Role

The Epic Cupid & Radiant Application Analyst II formulates and defines system scope and objectives through research and fact-finding combined with an understanding of the applications used by the health system. Defines end-user requirements and procedures prior to the implementation of their application areas. Confers with other departments to analyze and document current operational procedures, identify problems, and learn specific input and output requirements such as forms of data input, how data are to be summarized, and formats for reports.

Prepares workflow charts and diagrams to specify operations to be performed by equipment, computer programs, and personnel. Recommends alternative procedures for improvement of workflow, either manual or automated. Understands the operational and functional areas in the organization and communicates effectively with clinicians. Required to make formal presentations and submit written reports. Plans and prepares non-technical reports, memoranda, and instructional manuals as documentation of program usage. May prepare time and cost estimates for completing projects and may direct and coordinate work of others to develop, test, install, and modify programs.

Responsibilities

• Acts as primary support contact for the application’s end-users.
• Develops an operational need to set the direction of the organization’s workflows through site visits, validation sessions, and other integrated systems.
• Works closely with different divisional/functional heads within the organization to determine their information needs and problems.
• Identifies issues that arise in their application area as well as issues that impact other application teams and works collaboratively to resolve them.
• Guides workflow design, building and testing the system, and analyzing technical issues associated with Epic software as well as third-party applications utilized by the departments they support, including cardiology and radiology.
• Identifies and implements requested changes that are approved by the appropriate governance in the system.
• Leads medium to large projects requiring clinical systems involvement.
• Maintains regular communication with Epic representatives.
• Participates in team and department meetings.
• Prepares general system flowcharts for present and proposed systems that portray the movement of work through the organizational elements.
• Confers with management and advises them of the status and progress of studies being conducted.
• Maintains documentation of assigned projects and/or systems.
• Provides pertinent documents and any other related information to team members.
• Demonstrates the ability to comprehend, evaluate, and make decisions.
• Provides assistance and training to end-user staff for Epic applications.
• Schedules meetings as needed to ensure that goals are being met and issues are identified and resolved.

Requirements

• Associate degree or higher in a health profession field with current professional licensure or certification (Radiology/Cardiology experience).
• Minimum of three years clinical experience OR 1 to 2 years of information technology work experience in healthcare and with Epic.
• Must take the Epic Sphinx exam and pass/qualify prior to being considered for this position.
• Ability to obtain Epic certification in required applications within 3 months of training.
• Required flight travel to Verona, Wisconsin.
• On-call support is required for this position.

Skills

• Must demonstrate flexibility with respect to changing end-user needs.
• Ability and willingness to examine ideas from all angles.
• Clear and concise communication with project leadership and subject matter experts.
• Effective computer use, typing, and note-taking skills.
• Strong organizational and planning skills.
• Ability to manage and motivate people.
• Effective problem-solving and conflict resolution.
• Logical thinking and even temperament.
• Tactful, diplomatic, patient, and objective demeanor.
• Ability to work within strict time constraints and prioritize multiple projects.
• Familiarity with Microsoft Office and Microsoft Project is preferred.

Physical Requirements

• Hearing and verbal ability to interact professionally with staff, managers, and vendors.
• Visual acuity to deal with computerized displays and printouts.
• Manual dexterity to use a standard keyboard.
• Ability to respond to remote locations.

Required Licenses and Certifications: Driver's License from the Division of Motor Vehicles.