Application Analyst II – Collaboration & Productivity Tools Team

Primary Duties and Responsibilities

• Owns complex application features or modules end-to-end (design → build → test → deploy → support).
• Led configuration, customization, and enhancement efforts.
• Designs and validates integrations and data flows in coordination with engineering and infrastructure teams.
• Leads translation of business requirements into detailed functional specifications.
• Analyzes business needs and designs digital solutions at the team, department, and enterprise levels.
• Recommends process and workflow improvements to enhance efficiency and data quality.
• Develops and executes comprehensive test plans to ensure software reliability.
• Oversees testing cycles and validates production readiness, considering downstream, upstream, and cross-functional dependencies to minimize risk and maintain stable operational flows.
• Solves complex application issues and manages multiple initiatives concurrently.
• Leads major incident response and problem management efforts.
• Implements preventive fixes to reduce recurring issues.
• Designs training programs and advanced end-user documentation.
• Serves as a subject matter resource for users and support teams.
• Delivers high-quality, customer-focused support.
• Collaborates closely with vendors, developers, and cross-functional teams.
• Coordinates releases and supports adoption of new functionality.
• Mentors junior analysts.
• Defines support standards and best practices.

Knowledge, Skills and Abilities

• Knowledge of developing, configuring, supporting, or operating software applications.
• Prior proven ability to gather requirements, document workflows, and coordinate UAT for small to medium initiatives.
• Intermediate application configuration skills and workflow understanding.
• Strong communication and interpersonal skills with technical and non-technical users across teams.
• Proficiency with Microsoft 365 and common productivity tools.
• Strong understanding of SDLC and ITIL concepts.
• Able to prioritize and manage multiple assignments, including small initiatives, with minimal guidance.
• Able to apply knowledge of one or more application domains (e.g. EHR, ERP, CRM, HRIS) to support configuration, workflows, and user needs.
• Supports change and release activities; applies integration knowledge, including data mapping and log/trace analysis, under guidance.

Minimum Job Qualifications

• High school/GED/Diploma required.
• Bachelor's degree in Computer Science, Information Systems or related field preferred.
• 4 years of Information Technology experience supporting business or clinical systems applications required.
• Information Technology experience supporting business or clinical systems applications in a healthcare environment preferred.