Application Administrator, Retail Technology

About Us

Join us at WinCo Foods, where we're more than just a grocery retailer—we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. WinCo is the second largest Employee-Owned company in the United States, with more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support, set us apart. In this role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

Overview

The Application Administrator serves as an application specialist for one or more business applications. Key aspects of this position include:

• Researching and implementing application changes and improvements in the assigned application(s).
• Providing project implementation support, system lifecycle support, and end user production support.
• Closely working with other application administrators, software developers, business analysts, and IT infrastructure and security personnel to ensure the assigned application(s) meet WinCo’s business needs.

Responsibilities

• Serves as the Subject Matter Expert (SME) for applications within the assigned area of responsibility.
• Provides timely and accurate production support for the assigned applications.
• Works with business stakeholders on feature requests, upgrades, migrations, and integrations.
• Maintains a detailed list of all applications and their business details for all assigned applications.
• Monitors application performance and uptime via established IT monitoring practices and methods.
• Conducts application unit testing, integration testing, and system testing.
• Escalates urgent problems requiring more authority or knowledge to appropriate resources.
• Enters and manages vendor tickets/cases.
• Recommends application improvements through frequent interaction with the business.
• Leads minor software implementations and upgrade planning.
• Adheres to proper change management processes.
• Creates and reviews PCRs (program change requests), especially regarding application changes/fixes.
• Collaborates with business stakeholders to plan system maintenance patches and upgrades.
• Creates and sends communication for application change notices.
• Participates in the evaluation of new applications and coordinates reviews by all IT support teams.
• Understands and follows the complete service desk process flow.
• Reviews system performance and participates in triage of application errors.
• Troubleshoots problems and answers basic- to intermediate-level questions.
• Updates and maintains application documentation.
• Delivers end user application training as needed.
• Reviews and verifies invoices.
• Submits POs and invoices for approval and payment.
• Serves in an on-call production support structure to resolve problems, potentially after hours.
• Organizes requirements gathering or group testing for application changes, upgrades, and patches.
• Works on assigned tasks with little supervision.
• Performs duties with efficiency and accuracy requiring little coaching.
• Performs confidential tasks with integrity.
• Operates office machines (e.g., cell phone, computer, copy machine, telephone, fax, etc.) and other devices.

Requirements

• Bachelor’s degree in business administration, information systems, or equivalent work experience.
• Proficient use of Microsoft Office suite and SharePoint software.
• Proficient use of remote office and collaboration tools such as Zoom, MS/Teams, and Slack.
• Knowledge of Agile development methodologies.
• Knowledge of IT Infrastructure Library (ITIL).
• Ability to apply analytical and problem-solving skills in all areas of application and user support.
• Work effectively in a team-oriented environment by establishing and maintaining good rapport with co-workers, supervisors, and others.
• Strong verbal, written, and interpersonal communication skills.
• Consistently provide friendly and engaging customer service to internal and external customers.
• Provide exceptional customer service with users by telephone, email, and in person.
• Ability to multitask and manage concurrent tasks with proper time management.
• Ability to take ownership of an application, learn its key functionality, and evangelize its proper use.
• Communicate timely meeting recaps including business decisions, open items, and next steps.

Preferred Qualifications

• Experience in application administration and support.
• Experience in retail business operations.

Benefits

• Employee Stock Ownership Plan (ESOP) with over 500 millionaire employee-owners.
• Top-tier medical plans.
• Tuition support.