Application Administrator

Key Responsibilities

• Work with a development team to install, configure, and maintain enterprise applications.
• Provide support for application-related issues, troubleshooting and resolving software problems.
• Monitor application performance, ensuring availability and identifying potential issues.
• Plan and execute software updates and upgrades.
• Create and maintain backup and recovery procedures for applications.
• Implement and manage security measures to protect applications.
• Create and maintain documentation for application configurations, procedures, and troubleshooting guidelines.
• Provide technical support to end-users for desktop, laptop, and peripheral issues as needed.
• Respond to and resolve technical incidents and service requests promptly.
• Use collaborative development tools and IT tracking systems, including Team Foundation Server (TFS), Development Operations (DevOps), Zendesk, and ServiceNow.
• Install, configure, and troubleshoot software applications and operating systems on desktops and laptops when required.
• Provide remote support to users in different locations using remote desktop tools and technologies.
• Collaborate with other IT team members to resolve complex technical issues and implement IT projects.

Minimum Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 5 years of experience in application administration.
• Proficiency in managing enterprise applications.
• Strong knowledge of Windows operating systems.
• Experience with Hyper-V or VMWare and provisioning servers in clustered environments.
• Familiarity with networking concepts and protocols.
• Knowledge of IT security best practices.
• Understanding of PowerShell scripting for automation and system management.
• Experience with SQL Server database administration, including performance tuning, backup and recovery, and security management.
• Manage and maintain Internet Information Services (IIS), including configuration, performance tuning, and troubleshooting.
• Install, renew, and manage SSL Certificates to ensure secure communication.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to read and write system documentation, and effectively communicate technical topics to business stakeholders both verbally and in writing.
• Ability to work independently and as part of a team.
• May require occasional evening or weekend work for system maintenance or emergencies.