Application Administrator

SS&C is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut, with 27,000+ employees across 35 countries. Over 20,000 organizations rely on SS&C for expertise, scale, and technology.

About The Role

This is an exciting opportunity for a skilled individual to work in a fast-paced environment with leading-edge technology and be part of a dynamic team supporting SS&C’s SaaS offerings. The Application Administrator will coordinate and execute all activities related to Production environments, including scripting automation, monitoring, response, and troubleshooting.

SS&C combines proprietary technology with deep industry expertise to support complex financial and healthcare operations. You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.

SS&C Eze offers best-in-class service to accompany our product suite, and the Client Solutions team is central to this effort. We’re seeking someone with an interest in technology and financial markets to join as a Solutions Analyst I. The Solutions team serves as the initial point of contact for hedge fund and asset management clients while also acting as product experts to set the bar for customer satisfaction.

Responsibilities

• Provide first-level technical support for various SS&C-hosted applications to ensure uptime and service level objectives are met.
• Ensure SS&C’s operations, such as application job scheduling and server operations, work properly and meet business and client expectations.
• Participate in repair and restoration of processing and systems availability during incidents or failures, coordinating with other departments to achieve normal operational status.
• Lead or assist in root cause analysis efforts to prevent future recurrences.
• Monitor application availability and performance.
• Troubleshoot infrastructure, application, database, and network-related issues with peers and customers.
• Coordinate and communicate with various teams on tasks and escalations using Agile methodologies.
• Participate in 24x7 escalation/rotation support as part of the larger team.
• Support new virtual and cloud solutions that improve SS&C service offerings.
• Ensure change management procedures are followed in a timely manner.
• Participate in the creation and maintenance of relevant documentation.
• Participate in Disaster Recovery validation scenarios.

Requirements

• Excellent understanding and working knowledge of Windows and/or Linux operating systems.
• Working knowledge of encryption tools such as PGP, GPG, and GNU SFTP server configuration and troubleshooting.
• Knowledge of scripting technologies and/or willingness to learn.
• BS or MS Degree in Computer Science or a similar field.
• Some professional experience or a prior internship.
• Strong problem-solving skills and ability to think on your feet.
• Highly dependable with a track record of following through on commitments.
• Professional demeanor with excellent interpersonal and written communication skills.
• Desire and ability to learn new things quickly.
• Team player who recognizes the bigger picture and values collaboration.

Qualifications

• Knowledge of the VAX VMS Operating Systems is a major plus.
• Knowledge of Kubernetes and/or Container technologies is a major plus.
• Experience supporting complex internal and client-facing environments is a major plus.
• Experience with troubleshooting Microsoft products and protocols is a plus.
• Experience working with enterprise applications is a plus.

Schedule

This role operates Monday through Friday from 4:00 PM to 12:00 AM Eastern Time. Occasional weekend coverage for maintenance activities (typically during the morning) is required.

Pay

Actual base salary will vary based on skills, prior experience, education, demonstrated performance, and geographic location.

• New Jersey: The expected base salary for the position is between $70,000 USD to $80,000 USD.
• Massachusetts: The expected base salary for the position is between $70,000 USD to $80,000 USD.

In addition, employees in this role may be eligible for an annual discretionary bonus and/or equity awards, such as restricted stock units or stock options, based on individual and business performance.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid time off, holidays, and parental leave.
• Professional development reimbursement opportunity.