Application Administrator

About the role

The Application Administrator position supports the implementation, evolution, and maintenance of validated enterprise and laboratory systems at Southern Research. Specifically, they handle Provantis LIMS and other GxP applications/systems used across various departments.

Responsibilities

• User Access Management: Provision user accounts, assign roles, and manage permissions.
• System Configuration: Setup and maintain application settings such as security, metadata, and workflows.
• Help build out studies and interfaces as appropriate.
• Compliance and Validation: Support validation activities, including testing, SOP authorship, and User Training.
• Change Management: Facilitate and drive change management activities (including configuration).
• Application Support: Perform investigation and resolution efforts for technical and business process issues.
• Communicate issues and resolutions to users, department managers, and other stakeholders.
• Escalate issues to management, communicate, and work with application/system vendors as necessary.
• Point of Contact: Function as the business and vendor point-of-contact for the system and SaaS deployments.
• System Documentation: Maintain the system binder, ensure the documentation generated for the system is compiled, accessible, and audit ready.
• Periodic Review: Ensure compliance and overall validated state is maintained during the Operational phase.
• Troubleshoot and collaborate with end users and departmental managers.
• Maintain a high-level of functional subject matter knowledge for the assigned applications.
• For Enterprise level systems, a member of system governance boards and working groups, contributing in KPI reviews.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in computer science or life sciences, other related field, or equivalent experience.
• 4+ years’ experience in a Laboratory, Quality, or technical role (e.g., IT) with direct experience related to the administration, operation, and maintenance of preclinical study management software (e.g., Instem Provantis or Xybion Pristima) and other computerized systems used in a GxP laboratory/environment.
• Advanced knowledge of computer programs used in an Office environment (e.g., MS Word, MS Excel, etc…) and software ticketing systems.
• Ability to multi-task and participate in multiple projects and department initiatives concurrently.
• Ability to produce high quality results while working under the pressure of strict deadlines.
• Ability to function effectively independently, as necessary, and work with others to achieve team goals.