Application Administrator

About the Role

The Application Administrator in the Office of Information Technology directly supports the technology needs of several Brown University divisions, including Dining Services, Residential Life, and other auxiliary departments. The role serves as the primary employee responsible for the day‑to‑day operation of departmental computer systems.

Responsibilities

• Serve as the application administrator for operational computing systems, configuring them to meet functional requirements.
• Assist departmental staff who also administer computing systems.
• Help establish the roadmap for the computing systems used by customers.
• Participate in the implementation of new systems for supported departments.
• Partner with internal teams to improve application integration and automation with University Core Systems.
• Assist with reporting needs.
• Administer the suite of applications used across the diverse customer base, providing tier‑1 triage of problems.
• Support contract processes and address security questions.
• Evaluate existing systems, recommend improvements, and streamline processes and procedures.
• Serve as a resource to both technical and non‑technical users of the applications.
• Participate in a 24/7 on‑call rotation, answering calls/emails after normal working hours, including weekends and holidays as required.
• Occasionally work outside standard business hours to support departments that directly serve students.

Requirements

• Bachelor’s degree preferred.
• 2–3 years of experience with application support or administration, including experience with enterprise housing management, meal‑plan management, or enterprise ticketing systems.
• Higher‑education experience highly preferred.
• Successful completion of a criminal background check and education verification.

Skills

• Broad understanding of mainstream application development tools, database systems, software development methodologies, and integration technologies.
• Proficiency in at least one code‑based programming language (highly preferred).
• Project‑management experience, especially managing implementations and upgrades of business or administrative applications.
• Excellent interpersonal, oral, and written communication skills.
• Strong ability to multitask, prioritize, and manage shifting priorities.
• Robust application support/administration abilities for a 24x7 operation, including troubleshooting and maintenance of critical application suites.
• Strong problem‑solving and organizational skills.
• Customer‑service orientation.
• Understanding of basic IP networks.
• Experience with Google Workspace (preferred) and Microsoft Office applications such as Excel and Word (preferred).

Schedule

Full‑time position (37.5 hours per week) with a hybrid work arrangement. The role includes participation in a 24/7 on‑call rotation and may require occasional work outside standard business hours.

Additional Information

• Grade: 9
• Worker type: Employee – Regular, Full‑time
• Recruiting start date: September 21 2026
• Position work location: Hybrid (remote work permitted only in states where Brown University is registered to do business: RI, CA, CO, CT, FL, MD, MA, NY, NH, NJ, NC, WA, DC).
• Visa sponsorship: Not available.
• Contact for questions: employment@brown.edu